Oracle EBS Financials Functional Consultant

Oracle EBS Financials Functional Consultant

Role Background
NCIA s seeking Functional Support For Oracle E-Business Suite Financials Applications to support FINS Service in the NBAC Business Area. These services will focus on delivering new reporting capabilities for existing applications for ongoing projects. The Fins Application Service is an integrated service within NATO Business Applications Centre (NBAC) which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS). This Statement of Work aims to implement a service to support the Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.

• Be responsible for the assigned business applications and services.
• Log and track support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
• Providing 2 nd and 3 rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
• Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
• Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.
• Providing time estimates for the development and implementation of new requirements.
• Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
• Active contribution to relevant projects or service operation across Service Lines where integration is required.
• Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.
• Escalate complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction.
• Providing briefings and presentations.
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality.
• Provide users with guidance and training on best practices for using Oracle EBS Applications. Promote self-service tools and resources to empower users and reduce support requests.
• Communicate effectively with users to understand their issues and provide clear instructions.
• Collaborate with IT teams to resolve issues and improve service delivery.

Essential Skills, Experience and Certifications

• A minimum of 10 years of recent practical experience as functional resource within Oracle E-Business Suite Financials 12.2.X, demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments.
• A minimum of 10 years of experience with Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting; Fixed Assets business flows and setups plus their implications at General Ledger level; Budget accounting (summary account, budgetary control configuration), encumbrance Accounting, accrual accounting and experience of Public Sector accounting processes.

• Braine l’Alleud, Belgium

Working Policy

• Hybrid working arrangement – 40% on-site at Braine l’Alleud, Belgium.
• The services will be provided during normal office hours following the Braine l’Alleud calendar, as well as outside office hours and on weekends, if necessary and agreed.
• Contractor shall furnish everything required to perform the contract except for the items specified and covered under NCIA Furnished Property and Services.
• The assignment is expected to be delivered by one resource.
• It is expected the service starts as soon as possible 1st of September 2026 (tentative) and ending date 31 December 2028

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance