Oracle Field Service Solution Architect

Accountabilities

Lead the end-to-end solution architecture for Oracle Field Service Cloud engagements, ensuring alignment with client objectives, business requirements, and Oracle best practices.
Analyze complex business processes, operational challenges, and client requirements to design scalable and effective Oracle Field Service solutions.
Develop comprehensive solution blueprints covering integrations, extensions, data flows, and architecture strategies using Oracle Cloud technologies, including Oracle Integration Cloud (OIC), ERP Cloud, and HCM Cloud.
Lead client workshops, architecture reviews, and technical design sessions, facilitating collaboration between business stakeholders and technical teams.
Translate business requirements into functional and technical solution designs, including system configurations, custom extensions, integrations, and mobile strategies.
Collaborate with project managers to oversee project scope, timelines, resources, and deliverable quality throughout the implementation lifecycle.
Support sales and pre-sales activities by contributing to proposals, developing solution approaches, and delivering client presentations.
Mentor, guide, and support implementation consultants and developers, ensuring technical excellence and consistent delivery standards.
Prepare and maintain detailed architectural documentation, including solution designs, integration specifications, and technical documentation.
Review and validate project deliverables to ensure architectural consistency, reliability, and compliance with established standards.
Provide architectural leadership across multiple client engagements simultaneously while balancing priorities and delivery expectations.
Stay informed about Oracle product updates, certifications, emerging technologies, and industry trends.
Contribute to internal knowledge-sharing initiatives, reusable solution assets, and continuous improvement practices.
Support recruitment, interviewing, onboarding, and training activities for technical consultants when required.
Oversee project team workflows, assign responsibilities, and provide constructive performance feedback when applicable.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.
At least 10 years of hands-on experience working with Oracle Field Service, including solution architecture and implementation.
Strong understanding of cloud architecture, enterprise service delivery, and Oracle Cloud Infrastructure (OCI).
Demonstrated experience with Oracle Integration Cloud (OIC), REST and SOAP APIs, and enterprise system integration tools.
Ability to design and implement complex Oracle Field Service solutions that address business needs while ensuring scalability, performance, and reliability.
Strong knowledge of Oracle Cloud technologies and enterprise application environments.
Excellent analytical and problem-solving abilities, with a structured approach to resolving complex technical challenges.
Outstanding written and verbal communication skills, with the ability to explain sophisticated technical concepts to both technical and non-technical audiences.
Proven ability to lead client discussions, facilitate architecture workshops, and build trusted relationships with senior stakeholders.
Strong leadership and mentoring capabilities, with experience guiding technical teams and overseeing project workflows.
Excellent negotiation, conflict-resolution, and relationship-management skills, supported by emotional intelligence and professional judgment.
Ability to work independently while collaborating effectively across geographically distributed teams.
Strong organizational skills, attention to detail, accountability, and adaptability in a changing business environment.
Professional integrity, sound decision-making, and the ability to balance client expectations with business priorities.
Proficiency in Microsoft Office Suite and other relevant business applications.
Willingness and ability to travel to client locations as required. Travel requirements may vary by engagement and could reach up to 75%.
Availability to work full-time during standard business hours, with occasional flexibility outside regular hours depending on project requirements.
Ability to maintain a professional remote working environment, including a reliable internet connection and appropriate workspace.
Preferred Qualifications:
Relevant Oracle certifications, such as Oracle CX Service Cloud or Oracle Field Service Cloud.
Experience applying ITIL practices and change management methodologies.
Familiarity with additional Oracle CX or ERP modules.
Knowledge of mobile field service device configurations, deployment, and support.
Experience participating in consultant recruitment, onboarding, technical training, and performance evaluations.
Benefits
Remote Work: Flexible remote working arrangements, with opportunities to work on-site at client locations when required.
Healthcare Coverage: Comprehensive medical insurance, including PPO high-deductible and copay plans.
Wellness Support: Access to wellness programs and telehealth services through Teladoc.
Health Savings: Health Savings Account (HSA) and full or limited-purpose Flexible Spending Accounts (FSA).
Dental and Vision: Dental and vision insurance options.
Additional Health Protection: Critical illness, accident, and hospital indemnity insurance.
Retirement Benefits: 401(k) retirement savings program, available after the applicable eligibility period.
Financial Incentives: Profit-sharing program and travel incentives.
Insurance Protection: Employer-paid life insurance, Accidental Death and Dismemberment (AD&D), short-term disability, and long-term disability coverage.
Voluntary Benefits: Optional life insurance, prepaid legal services, and pet insurance.
Work-Life Balance: Paid time off, paid sick leave, and paid holidays.
Flexible Scheduling: Flexible working arrangements designed to support work-life balance.
Professional Development: Learning and development opportunities to support ongoing career growth.
Additional Support: Employee Assistance Program, dependent care FSA, employee discount marketplace, and biweekly direct deposit.