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Markham, Ontario, Canada
Onsite
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
Oracle Fusion Techno Functional Specialist is a hands on, high ownership role within Aviva Canada’s Finance Systems team. You will be embedded in the Canadian organization and operate as part of Aviva’s wider Group Finance Application Services (GFAS) community, working closely with UK based specialist teams.
You will own Oracle Fusion service outcomes for Canada during Canadian business hours, balancing day to day operational stability with active participation in change. This is not a traditional support role. It suits someone who is curious, proactive, and comfortable taking ownership beyond a narrow job description.
This is an individual contributor role with no people management responsibility.
What you'll do
Provide proactive and reactive techno functional support for Oracle Fusion applications, focused on Canadian operational and regulatory needs.
Act as the primary Oracle Fusion contact for Canadian stakeholders.
Triage, investigate, and resolve incidents, including integration errors and data synchronization issues across Canada and UK flows.
Coordinate and support delivery of change initiatives, including enhancements, upgrades, and process improvements.
Implement configuration changes across Fusion modules, including General Ledger and subledgers.
Monitor system health, integrations including OIC and third-party connectors, and scheduled processes.
Manage user access, security roles, and workflows in line with audit and control requirements.
Work closely with Finance, IT, and platform teams in Canada and the UK including DCR, OIC, and SFG.
Represent Canadian requirements in cross region projects, patching, upgrades, and regression testing.
Manage and report on cross border intercompany charges.
Uphold and improve service levels, ensuring SLA commitments are met and processes evolve over time.
What you'll bring
Hands on experience in a techno functional Oracle Fusion Finance role.
Strong working knowledge of General Ledger, Accounting Hub, and Fusion subledgers.
Deep understanding of Fusion data flows, including subledger imports, data file processing, and month end posting.
Experience supporting and delivering change in complex finance systems environments
Understanding of file ingestion, error handling, and reprocessing logic.
Strong service management discipline across incident, problem, and change.
What makes you stand out
Exceptionally strong communication skills, able to translate complex issues clearly for technical and non-technical audiences.
Confidence to drive conversations, influence outcomes, and unblock issues across teams and geographies.
Strong stakeholder engagement skills and comfort working across Canada and UK time zones.
A proactive, take ownership mindset with a relentless focus on resolution.
Highly organized and comfortable managing multiple competing priorities.
Experience with intercompany or cross border finance processes is an advantage.
Additional information:
Supported by an offshore Fusion Support Analyst dedicated to the Canadian run and change portfolio.
Opportunity to shape how Oracle Fusion is operated and evolved for Aviva Canada.
What you’ll get
The salary band for this position ranges from $115,000 to $145,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Hybrid flexible work model.
This job advertisement is for a new vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
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