Oracle/ServiceMax Techno-Functional Engineer
Johnson Controls creates smarter, healthier, and more sustainable buildings and connected operations. In this role, you will help support the business systems that keep service teams, internal users, and integrated enterprise processes running effectively.
You will work across Oracle and ServiceMax/SalesForce environments, combining functional understanding with hands-on technical troubleshooting. The successful candidate will possess strong technical expertise in Oracle E-Business Suite R12 and Oracle Fusion Cloud Applications, along with the ability to translate business requirements into scalable technical and functional solutions. This role is well suited to an experienced professional who enjoys solving complex platform issues, improving processes, and partnering with both business and technology teams.
Role Overview
As an Oracle/ServiceMax Techno-Functional Engineer, you will support day-to-day operations, incident resolution, enhancements, and system stability across Oracle-related and ServiceMax processes. You will be an Oracle ERPs expert that extends the scope of this role to Salesforce and ServiceMax processes to ensure smooth processes execution through the ecosystem. You will translate business needs into practical solutions, validate fixes through testing, and help ensure reliable performance across integrated systems.
Key Responsibilities
- Provide techno-functional support for Oracle and ServiceMax users, resolving issues related to functionality, data accuracy, integrations, and performance.
- Analyze incidents, service requests, and enhancement needs, then define practical solutions that align with business and system requirements.
- Support configuration, testing, deployment, and release activities across Oracle and Salesforce/ServiceMax environments.
- Review Oracle EBS, PL/SQL, and SQL-related issues, and support functional analysis across Oracle Financials or other ERP processes when needed.
- Partner with business SMEs, architects, administrators, delivery teams, and project managers to drive effective resolution and delivery.
- Document root causes, fixes, workarounds, technical notes, and support procedures to strengthen knowledge sharing and future supportability.
- Support ERP and field service process improvements by identifying opportunities for automation, simplification, and better user experience.
How You Will Do It
- Take ownership of enhancements and projects from triage through closure, with accountability, integrity, and a strong focus on system reliability.
- Stay close to the business process and user impact, removing friction for service and operations teams by prioritizing work that matters most.
- Use structured analysis, testing, and follow-up to improve every day through clear problem-solving, candor, and root-cause thinking.
- Collaborate across Oracle, ServiceMax, and integration stakeholders, working as one team and balancing functional insight with technical detail.
- Communicate status, risks, and resolution steps clearly so that business and technical teams can make informed decisions.
- Act as level 2 to support our Run team on complex support tickets related to Orace and Service ecosystem.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field.
- 8+ years of overall IT experience.
- 3+ years of experience working in Agile and DevOps environments.
- Hands-on experience with Oracle EBS, PL/SQL, and SQL.
- Experience leading full lifecycle Oracle ERP implementations.
- Excellent communication skills in English.
- Experience in one or more of the following Oracle modules:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Fixed Assets (FA)
- Cash Management (CM)
- Procurement
- Purchasing
- Inventory
- Order Management
- Manufacturing
- Projects
Nice to Have
- Experience integrating ServiceMax or Salesforce with ERP systems.
- Knowledge of Oracle Database, SQL Server, or Oracle Integration Cloud.
- Experience with Asure Integration Services or other integration platforms.
- Experience with Lightning components, SOQL, SOSL, or web services.
- ServiceMax or Salesforce administration certifications.
