Order Fulfillment Channel Manager

Job Description

The Role

The Order Fulfillment Channel Manager leads cross-functional execution of vehicle order fulfillment for new vehicle launches and ongoing model-year programs. This role serves as the primary liaison between Order Fulfillment and Chevrolet, Buick GMC, and Cadillac brand channel partners, sales, marketing, product, manufacturing, logistics, distribution, dealers, and customer-facing teams. The manager aligns priorities, resolves issues, and supports timely go-to-market execution while balancing customer and dealer needs with production, supply chain, and business requirements. Day-to-day work includes leading cross-functional activities, facilitating business reviews, coordinating allocation and dealer-order activities, analyzing operational issues, and improving execution processes. 

What You’ll Do

• Lead cross-functional teams through launch and model-year order fulfillment activities, communicating priorities, decisions, risks, and next steps.
• Facilitate recurring business reviews and working sessions with sales, marketing, product, distribution, manufacturing, logistics, and related partners.
• Coordinate allocation, dealer consensus, and dealer order-submission activities in accordance with approved processes and timing.
• Analyze complex operational issues, develop practical solutions, and communicate recommendations that support customer experience and business results.
• Improve processes and strengthen collaboration to increase execution reliability across vehicle programs.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree or equivalent professional experience.
• 5+ years' experience in order fulfillment, distribution, supply chain, operations, or a related business function.
• Experience analyzing operational issues and applying mathematical reasoning.
• Proficiency with Microsoft Office or Google Workplace. 

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working in a fast paced, ambiguous or start-up environment.
• Experience supporting vehicle launches, model-year changes, allocation, dealer ordering, or go-to-market execution.
• Automotive product or industry knowledge including familiarity with vehicle product terminology and data standards.
• Demonstrated ability to lead cross-functional teams through influence, build productive partnerships, and collaborate across teams without direct authority.
• Strong written and verbal communication skills.
• Ability to organize, plan, prioritize, and manage multiple competing priorities while maintaining attention to detail and learning quickly.



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

Relocation benefits are available for candidates who qualify under company policy.



About GM

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Why Join Us 

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Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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