Order Fulfillment Coordinator

Job Description:

Please note that this position is not available for visa sponsorship, and we are unable to take over existing employment visa sponsorships.

POSITION SUMMARY

The Order Fulfillment Coordinator is a hands-on, customer-facing role responsible for initial shipments, returns and replacements, assisting with receiving and routing incoming shipments, and participating in all warehouse functions including shipping and receiving.   

RESPONSIBILITIES

This position is responsible for, but not limited to, the following:

• Process all internal and external orders in a timely manner 
• Prepares TransMedics products for shipment to US and International customers 
• Works in tandem with QC to ensure finished goods are inspected prior to shipment 
• Coordinates deliveries via FedEx Ship Manager, couriers, and freight forwarders 
• Sends shipping confirmation emails, and tracking information to customers, finance and sales. 
• Manages orders closely and is prepared to report on order status at all times 
• Performs inventory transactions in ERP System 
• Complies with hazardous material regulations and procedures 
• Performs all warehouse functions such as order picking, packing, stocking, and shipping/receiving 
• Assists in maintaining a clean, organized warehouse environment at all times 
• Assists in making deliveries to the laboratory 
• Escalates backorders as needed 
• Performs cycle counts 
• Cross trains and performs other TransMedics duties and tasks as assigned 
• Typical Work Hours – 9:00 am – 5:30 pm 
• Perform other TransMedics tasks and duties as assigned/required.                                     

MANAGEMENT RESPONSIBILITIES

This position manages the following positions on a daily basis.

• This position will not have management responsibilities.

PHYSICAL ATTRIBUTES

• This position requires physical capabilities associated with packing, Shrink-Wrapping, and strapping pallets.  
• Must be able to lift a minimum of 50 lbs. without assistance                                                

MINIMUM QUALIFICATIONS                                                         

• High school degree or equivalent
• Minimum of 5 years’ experience working in a stockroom/warehouse
• Strong computer skills including a proficiency in Microsoft Office, spreadsheets and word processing is required 
• Must have experience working with MRP/ERP systems (QAD, Oracle or SAP) 
• Must be able to attain and maintain a DOT/IATA Hazardous Material Certificate 
• Must be willing to work mandatory overtime 
• Must have a valid ID driver’s license and be willing to travel to our off-site storage warehouse 
• Must be able to operate a forklift truck after successful completion of in-house training 

PREFERRED QUALIFICATIONS

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.