Order Management & Billing Specialist

Clarivate is seeking to hire an Order Management & Billing Specialist to join our global Finance team based in Chennai. The candidate will have a background in order management, billing, and related processes, as well as experience working with relevant ERP systems. The Order Management & Billing Specialist will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients.

About You – experience, education, skills, and accomplishments  

• Bachelor's degree in business, finance, or related field
• 2 years of experience working in an Order Management function in a large, corporate setting.
• 2 years of overall experience with Salesforce, Oracle, Zuora, NetSuite, or related experience

It would be great if you also had

• Strong working knowledge of Microsoft Office tools and applications.
• Ability to work independently and in a team environment
• Ability to adapt to changes in a fast-paced environment.
• A mindset of continuous improvement and a desire to drive change.

What will you be doing in this role? 

• Manage the end-to-end order management process, including order entry, tracking and billing. Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing.
• Handle internal customer inquiries related to order status, billing, Tax & Credit/Rebills. Perform daily, weekly, and monthly reconciliations of sales orders, invoices.
• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders. Maintain and update customer data in Salesforce, Oracle and NetSuite
• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition.
• Collaborate with global teams to ensure consistency in order management processes and procedures.
• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements. Generate reports and analyse data to provide insights into order management and billing performance.

About the Team   

Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to India and Malaysia, we bring a wealth of knowledge and experience to the table. We work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders. 

Hours of Work  

45 hrs /week, permanent position

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.