Order Management Coordinator

The Order Management Coordinator will serve as a liaison between Operations/Fulfilment/Planning/Customer Experience areas and Order Management Specialist under the guidance and supervision of Order Management Manager to support customer priorities based on changes in supply, product availability, or changing customer requirements.

Offer Guidance and execution plans with troubleshooting on all insurance claims and other order types to identify and execute various enhancements to all order management processes. 

Follow standard procedures and policies with Order Management Specialists and other organization stakeholders using judgment and on-the-job knowledge in responding to internal customers. 

The OM Coordinator should demonstrate expertise in problem solving, bringing new ideas and creative solutions to existing processes and issues.

This individual will act as a trainer to Order Management specialists by sharing knowledge and expertise within the department.

This is an onsite role in our Irving, TX facility with a schedule of Monday - Friday, 11:00 AM – 8:00 PM.

What will be my duties and responsibilities in this job?

• This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the Operating system is crucial for successful performance
• Manage all communication with Materials, Operations and Fulfilment centers and in order to satisfy and process all insurance orders and timely shipment of devices within SLA. 
• Using current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge in order to facilitate order flow until shipment.
• Verify all order lines and prepare reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all order issues
• Monitor and evaluate all order issues and resolve using tools available
• Work in tandem with Purchasing department in order to resolve escalations for claims which can’t be satisfied based on current stock availability
• Using tools available, this position is responsible to generate multiple reports in order to send priority and urgency to other departments. For example: Priorities needed to satisfy backorders. Receiving daily priorities, Kitting Priorities
• Technical research for current claims needing migration of existing models and execute those migrations in order to satisfy claims within SLA.
• Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs.
• Ensure FIFO is followed to satisfy older claims
• Depending on program and customer additional research will be needed in order to move orders from Entered status into Booked status, allowing the orders to be cascaded within the system
• Create different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders
• Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfil and troubleshoot orders
• Other duties as assigned

What are the requirements needed for this position?

• High School Diploma or equivalent.
• 2+ years of distribution and logistics background.
• MS Excel proficiency in order to manage large amount of data
• MS Word proficiency in order to create basic documents and reports
• Good communication skills in order to interact and influence others
   

What other skills/experience would be helpful to have?

• BS/BA on a technical field preferred

• Oracle experience a plus.
• Experience in inventory control, material management/movement of more than 2 years desired

What are the working conditions and physical requirements of this job?  

• Occasional: bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery
• This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone
• Employee is occasionally required to stand and walk, lift, carry and/or move up to 40 pounds
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• Ability to talk and hear
• Required to use hands and fingers, handle, or feel objects, tools, or controls.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

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Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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