Organisational Change and Adoption Consultant
Practice
Advisory & Change Enablement, Avanade India
Location
Bengaluru, Gurugram, Mumbai (Hybrid, with client travel)
Experience
5 to 7 years of overall professional experience, including approximately 2 to 4 years of relevant experience in organisational change management, communications, learning, adoption, business transformation or related roles.
Role Summary
Avanade India is looking for an Organisational Change and Adoption Consultant to support the people side of AI and digital transformation engagements.
You will work with experienced change leads, consultants and technical teams to help employees and business stakeholders understand, adopt and use new technologies and ways of working. Engagements may involve Microsoft 365 Copilot, AI-enabled workplace tools, digital platforms, cloud solutions, enterprise applications or broader business transformation programs.
This role is suitable for someone who has foundational change management experience, communicates confidently and can work effectively when the path is not fully defined. You are not expected to arrive as an expert in every aspect of AI adoption. We are looking for someone who can apply core change principles, learn quickly, work collaboratively and develop into a stronger change practitioner through varied client engagements.
Key Responsibilities
Change Management Delivery
- Support the development and execution of change management and adoption plans.
- Assist with stakeholder identification, stakeholder analysis and engagement planning.
- Conduct interviews, surveys and workshops to understand change impacts, readiness, concerns and adoption barriers.
- Document how new technologies, processes or ways of working may affect different employee groups.
- Maintain change plans, stakeholder trackers, communication calendars, risk logs and action registers.
- Support the monitoring and resolution of change-related risks, resistance and dependencies.
- Communications and Engagement
- Draft clear, audience-appropriate communications such as emails, newsletters, leadership messages, FAQs, presentations, intranet content and adoption nudges.
- Translate technical or program information into simple and practical messages for employees.
- Help prepare communication campaigns for program launches, training initiatives and key adoption milestones.
- Support engagement with change champions, people managers and business representatives.
- Adapt communication materials based on stakeholder feedback and emerging program needs.
Learning and Adoption
- Support the creation of role-based learning and adoption journeys.
- Help identify use cases that demonstrate how AI or digital tools can improve day-to-day work.
- Develop or coordinate enablement materials, including quick-reference guides, toolkits, presentations, facilitator guides and digital learning content.
- Support workshops, demonstrations, training sessions, drop-in clinics and change champion meetings.
- Gather participant feedback and help improve learning and adoption activities.
- Measurement and Reporting
- Track adoption activities, participation, feedback and agreed program indicators.
- Support the preparation of adoption dashboards, status reports and leadership updates.
- Assist with surveys, focus groups and other methods used to understand employee sentiment and readiness.
- Work with senior team members to interpret adoption data and identify areas requiring additional intervention.
Consulting and Team Contribution
- Work collaboratively with change leads, program managers, business analysts, trainers, designers and technology specialists.
- Contribute to client deliverables and presentations under the guidance of senior team members.
- Participate in client meetings and gradually take ownership of defined discussions, workshops or workstreams.
- Contribute templates, lessons learned and reusable materials to the change practice.
- Support proposal development and internal practice activities where appropriate.
Required Skills & Experience
- 5 to 7 years of overall professional experience.
- Relevant experience in at least one of the following areas:
- Organisational change management
- Digital workplace programes
- HR transformation or employee experience
- Exposure to one or more elements of the change lifecycle, such as stakeholder engagement, change impact assessment, communications, learning, readiness or adoption.
- Strong spoken and written English, with the ability to communicate clearly with different audiences.
- Ability to create well-structured presentations, communications, trackers and other client-ready deliverables.
- Confidence interacting with client stakeholders and facilitating small to medium-sized meetings or workshops.
- Ability to operate effectively in ambiguous situations where requirements may evolve.
- Willingness to ask questions, seek guidance and take increasing ownership as experience develops.
- Strong organisation and follow-through, including the ability to manage multiple activities and deadlines.
- Working knowledge of Microsoft 365 tools such as PowerPoint, Excel, Word, Teams and SharePoint.
- Interest in AI, emerging technologies and how technology changes the employee experience.
- Willingness to travel to client locations when required.
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Preferred / Good to Have Experience
- Exposure to Microsoft 365 Copilot, Copilot Studio, generative AI or other workplace AI tools.
- Experience supporting AI adoption, digital workplace, cloud, ERP, CRM, automation or data transformation programmes.
- Familiarity with change frameworks such as Prosci ADKAR, Kotter, Lewin or APMG.
- Experience in consulting, professional services, technology services or a global delivery environment.
- Experience preparing employee communications, training content or executive presentations.
- Exposure to change champion networks or communities of practice.
- Basic familiarity with adoption measures, employee surveys or usage dashboards.
- Awareness of responsible AI topics such as data security, acceptable use, trust in AI-generated content and workforce concerns.
- Experience working across different functions, industries, cultures or geographies.
- Ability to use tools such as Microsoft Forms, Power BI, Viva Engage, Viva Insights or SharePoint is advantageous but not essential
Certification Requirement
Candidates should have completed, or be actively working towards, a recognised change management or related certification.
Relevant certifications may include:
- Prosci Change Management Certification
- APMG Change Management Foundation or Practitioner
- Certified Change Management Professional, or CCMP
- ACMP-aligned change management training
- Relevant learning, communications, project management or agile certifications
A formal change management certification is preferred. However, candidates with meaningful practical OCM experience and evidence of structured change management training may also be considered.
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