Department: Human Resources Department

Administrative Management

Salary: $94,029.00 - $135,167.54 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position provides leadership and management for the City's Organization Development consulting function and serves as the senior internal consultant for complex organizational needs. The position leads a team of Organization Development Consultants who partner with departments and leaders to improve organizational, team and leadership effectiveness. The OD Manager oversees the OD consulting portfolio, establishes priorities and consulting standards, manages consultant capacity and performance, and ensures the quality and effectiveness of OD services.

The position also serves as a strategic internal consultant to leaders across the organization, diagnosing organizational needs and designing, implementing and evaluating interventions. Areas of consultation may include organizational effectiveness, team effectiveness, leadership development, organizational change, facilitation, coaching, strategic alignment and other complex organizational challenges. The position must demonstrate strong business acumen, sound judgment and the ability to build credibility and influence across all levels of the organization.

Major Duties and Responsibilities :

• Provides day-to-day leadership and management of the Organization Development consulting function, including establishing priorities, assigning and monitoring consulting engagements, balancing consultant workload and capacity, providing coaching and professional development, evaluating performance, and ensuring consistent quality and delivery of OD services.

• Manages and develops Organization Development Consultants, establishing performance expectations, providing ongoing coaching and feedback, supporting professional growth, and creating an environment that promotes collaboration, accountability, and high-quality consulting services.

• Serves as a senior internal organization development consultant to departments and leaders across the city, providing consultation and facilitation services for complex organizational needs and challenges.

• Partners with department leaders and other stakeholders to diagnose organizational needs, identify root causes, define desired outcomes, and design appropriate organization development strategies and interventions.

• Leads the full lifecycle of organization development consulting engagements, including client contracting, discovery and assessment, intervention design, implementation, evaluation, and follow-up.

• Provides consultation and support in areas including organizational effectiveness, team effectiveness, leadership development, organizational change, strategic alignment, conflict resolution, employee engagement, and other organizational or workforce needs.

• Leads and facilitates complex organizational change initiatives, partnering with leaders to assess change impacts, build stakeholder alignment, address resistance, support communication and engagement, and strengthen adoption of organizational changes.

• Designs and facilitates leadership meetings, retreats, strategic planning sessions, team interventions, focus groups, workshops, and other facilitated processes that support decision making, collaboration, alignment, and organizational effectiveness.

• Provides coaching and consultation to leaders and employees at multiple levels of the organization to strengthen leadership effectiveness, improve working relationships, address performance or team challenges, and support individual and organizational development.

• Oversee the OD consulting portfolio and work with the Division Manager to prioritize consulting requests and organizational needs, determine appropriate consultant assignments, monitor progress, and ensure resources are aligned with City and departmental priorities.

• Establishes and maintains consistent organization development consulting practices, tools, methodologies, and standards to support the quality and effectiveness of OD services across the organization.

• Identifies recurring organizational needs, themes, and trends across consulting engagements and recommends broader strategies, resources, programs, or interventions to address systemic or enterprise-wide needs.

• Leads and manages multiple organization development projects and initiatives simultaneously, including establishing scope and objectives, developing project plans, coordinating resources and stakeholders, monitoring progress, addressing barriers, and evaluating outcomes. 

• Uses qualitative and quantitative data, assessments, stakeholder feedback, and other information to diagnose organizational needs, inform recommendations, measure the effectiveness of interventions, and support continuous improvement.

• Provides leadership for organization development initiatives including organizational effectiveness, team effectiveness, leadership development, change management, succession and talent development, and other strategic OD priorities.

• Build and maintains collaborative partnerships with Human Resources colleagues, department leaders, and other internal stakeholders to ensure OD services are aligned with organizational priorities and integrated with broader HR strategies and initiatives.

• Supports the implementation of OD&L strategic priorities and work objectives and partners with the Division Manager to translate division and organizational priorities into actionable OD strategies and initiatives.

• Supports the Division Manager with planning, resource allocation, vendor or consultant partnerships, and stewardship of resources related to organization development programs, services, and initiatives.

• Represents Human Resources / Organization Development and Learning on organizational teams, committees, and special initiatives as identified.

Other Duties:

• Represents Human Resources / Organization Development and Learning on organizational teams as identified. 

• Serves as the primary facilitator for the City’s Deputy Directors work team meetings, partnering with the group to plan and facilitate meetings, support alignment and collaboration, and advance identified priorities and initiatives.

Minimum Qualifications:

• Requires a bachelor’s degree in organization development, organizational psychology, human resources, organizational leadership, business administration, public administration, psychology, communications, or a related field. Master’s degree in organization development, organizational psychology, business administration, public administration, human resources, or a related field preferred.
• Requires a minimum of five years of progressively responsible experience in organization development, organizational effectiveness, management consulting, change management, or a closely related field, with demonstrated experience leading complex organization development initiatives
• Requires a minimum of three years of supervisory or team leadership experience, including experience managing performance, developing staff, establishing priorities, assigning work, and providing coaching and feedback.

Knowledge, Skills and Abilities:

• Extensive knowledge of organization development and organizational effectiveness theories, models, methodologies, and best practices, including organizational diagnosis, change management, leadership development, team effectiveness, succession planning, coaching, and organizational assessment. 

• Considerable knowledge of internal consulting practices, including client contracting, needs assessment and diagnosis, intervention design, implementation, evaluation, and management of client relationships.

• Strong knowledge of change management principles and practices and the ability to guide leaders and teams through complex organizational change.

• Considerable knowledge of group dynamics and team effectiveness, including trust building, collaboration, decision making, conflict resolution, accountability, and team development.

• Knowledge of organizational, team, leadership, and individual assessment tools and methodologies, including behavioral, personality, team, organizational, and 360-degree assessments.

• Strong leadership and people management skills, including the ability to establish expectations, prioritize and assign work, coach and develop employees, manage performance, and create an effective and collaborative team environment. 

• Demonstrates the ability to manage a portfolio of organization development consulting engagements and balance competing priorities, client needs, consultant capacity, and organizational priorities.
• Demonstrates experience serving as an internal or external consultant, including diagnosing organizational needs, contracting with clients, designing and implementing interventions, and evaluating effectiveness and outcomes.

• Demonstrates experience consulting with senior leaders and management teams on complex organizational, team, leadership, and change-related challenges.

• Demonstrates experience designing and facilitating meetings, retreats, workshops, team interventions, strategic planning sessions, and other large or complex group processes.
• Advanced consultation, facilitation, presentation, coaching, negotiation, and influencing skills with confidence and credibility to work effectively with all levels of leadership.

• Ability to diagnose complex organizational challenges, identify root causes, recognize patterns and trends, and recommend appropriate organization development strategies and interventions.

• Ability to navigate complex, sensitive, and sometimes ambiguous organizational situations while exercising sound judgment, discretion, diplomacy, and confidentiality.

• Ability to establish and maintain trusted working relationships with leaders, employees, HR partners, and other stakeholders across a large and complex organization.

• Ability to use qualitative and quantitative data to inform recommendations, evaluate interventions, measure effectiveness, and support continuous improvement.

• Ability to lead through influence, facilitate shared decision making, and build alignment among stakeholders with differing perspectives and priorities.

• Ability to work independently, exercise initiative and sound judgment, and take ownership and accountability for complex projects and organizational outcomes.

• Excellent written, verbal, interpersonal, and executive-level communication skills.

Physical Requirements:

• Ability to lift and/or move 10 pounds from side to side  

 

Sensory Requirements:

•  Visual acuity consistent with (A) Operators, including color distinction (ability to produce power point slides)

•  Hearing ability sufficient to interact with class participants

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.