Organizational Change Manager

Accountabilities

• Lead end-to-end change management: Plan and execute organizational change management activities for complex enterprise business and technology transformation programs, ensuring alignment with project goals and business outcomes.

• Develop change strategies and roadmaps: Create practical change management plans that address organizational priorities, impacted audiences, implementation milestones, and long-term adoption objectives.

• Assess organizational readiness and impact: Conduct change impact assessments, stakeholder analyses, readiness evaluations, and adoption assessments to identify organizational implications, dependencies, and potential risks.

• Manage stakeholder resistance: Identify the underlying causes of resistance, develop targeted mitigation strategies, and build trust and commitment among skeptical or reluctant stakeholders.

• Drive stakeholder engagement: Develop engagement strategies for executives, managers, technical teams, and end users, building alignment across groups with competing priorities.

• Lead communications and training initiatives: Create communication plans that explain what is changing, why it matters, and how individuals will be affected. Collaborate with training teams to develop role-based learning, enablement, and knowledge-transfer approaches.

• Establish adoption measurement: Define key performance indicators, adoption metrics, feedback mechanisms, and reinforcement activities to evaluate change effectiveness and sustain new behaviors.

• Integrate change into transformation delivery: Partner with project and program leaders to align change activities with delivery plans, implementation schedules, and transformation roadmaps.

• Support organizational transitions: Help clients move from current-state to future-state processes, organizational structures, roles, responsibilities, operating models, and technology platforms.

• Advise and influence leadership: Serve as a trusted advisor to client executives and managers, providing recommendations, executive-ready presentations, readiness reports, and clear visibility into adoption risks and required interventions.

• Facilitate workshops and difficult conversations: Lead stakeholder sessions, leadership discussions, readiness workshops, and conversations about resistance, organizational impacts, and transformation challenges.

• Reinforce sustainable change: Support post-implementation stabilization, continuous improvement, and reinforcement activities to ensure changes are adopted and maintained over time.

• Strengthen change management practices: Develop and refine reusable methodologies, playbooks, templates, assessments, tools, and delivery standards to improve consistency and effectiveness across client engagements.

• Contribute to consulting practice development: Capture lessons learned, mentor consultants and project team members, and support proposals, statements of work, presentations, and the development of new transformation solutions.

Requirements:

• Relevant professional experience: At least seven years of experience in Organizational Change Management, business transformation, organizational transformation, or a closely related field.

• Enterprise transformation leadership: Demonstrated experience leading change management workstreams within large-scale, complex enterprise transformation programs.

• Change management methodologies: Strong working knowledge of established frameworks such as Prosci/ADKAR, Kotter, or comparable change management methodologies.

• Hands-on change delivery: Proven experience developing and executing change strategies, impact assessments, stakeholder engagement plans, readiness assessments, communications, training strategies, resistance management plans, adoption approaches, and change measurement frameworks.

• Stakeholder influence and resistance management: Demonstrated ability to navigate resistance, influence skeptical stakeholders, address competing priorities, and turn concerns into constructive engagement and advocacy.

• Emotional intelligence and professional maturity: High emotional intelligence, self-awareness, and sound judgment, with the ability to understand stakeholder motivations and adapt engagement approaches to complex situations.

• Executive and interpersonal communication: Excellent facilitation, presentation, written communication, and executive communication skills, including the ability to build credibility across all organizational levels.

• Relationship management: Strong influencing and collaboration skills, with the ability to build trust and achieve alignment without relying on formal authority.

• Conflict resolution and adaptability: Ability to remain composed, empathetic, and solutions-oriented when dealing with ambiguity, organizational politics, sensitive conversations, conflict, and rapidly changing priorities.

• Strategic and operational capability: Ability to move seamlessly between high-level strategic planning and hands-on execution while managing multiple workstreams in a consulting or complex enterprise environment.

• People, Process, Technology, and Communications expertise: Strong understanding of how these elements interact during organizational transformation and influence adoption outcomes.

• Preferred change management certification: Prosci Change Management Certification or an equivalent professional qualification is an advantage.

• Consulting experience: Previous experience in consulting or professional services is preferred.

• Technology transformation exposure: Experience supporting enterprise technology, digital transformation, cybersecurity, cloud, ERP, identity and access management (IAM/IGA), infrastructure, data, or other technology-enabled programs is desirable.

• Technical collaboration: Ability to understand technical concepts and translate them into business, organizational, and people-related impacts, ideally through collaboration with project managers, engineers, architects, cybersecurity specialists, or IT leadership.

• Project management knowledge: Experience in project or program management and familiarity with Agile, Waterfall, or hybrid delivery methodologies is an asset.

• Work management tools: Familiarity with enterprise project management and collaboration platforms such as Wrike, Smartsheet, Microsoft Project, ServiceNow, SharePoint, Microsoft Teams, or similar tools is beneficial.

• Commitment to sustainable outcomes: A practical, results-oriented mindset focused on measurable adoption, continuous improvement, and lasting organizational change.

Benefits:

• Remote work arrangement: Full-time remote opportunity for candidates based in Canada or the United States, subject to the role's employment requirements.

• Strategic leadership exposure: Opportunity to advise enterprise clients and work closely with executive stakeholders on complex transformation initiatives.

• Meaningful project work: Contribute to business, organizational, digital, and technology transformation programs with a focus on sustainable adoption and measurable outcomes.

• Professional development: Opportunities to deepen expertise in organizational change management, transformation strategy, stakeholder engagement, and technology-enabled change.

• Practice development opportunities: Contribute to the evolution of change management methodologies, tools, frameworks, and consulting delivery standards.

• Cross-functional collaboration: Work with business leaders, project managers, technical teams, and organizational stakeholders across varied client environments.

• Career growth: Opportunities to expand consulting capabilities, mentor colleagues, and take on broader responsibilities in organizational transformation.

• Compensation and additional benefits: Salary range, healthcare coverage, paid time off, retirement benefits, and other specific employee benefits were not detailed in the provided job description.