OTC Analyst

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:  

Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force. 

Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere. 

Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future. 

Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career. 

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity. 

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. 

Job Title: OTC (Order to Cash) Analyst   

A little bit about our team: 

In the immediate term this role will support the Global Finance Transformation team (FIT). FIT is a group of professionals across the WMG organization brought together to re-imagine our processes and systems. The goal is to establish more standardized and efficient ways of working that will drive WMG’s global growth and business aspirations. 

Your role: 

In the long term, the OTC Analyst will manage daily AR (Accounts Receivable), credit and collection and cash application activities. They will develop and execute continuous process improvements to streamline order-to-cash process in Center environment.  

Here you’ll get to: 

Prior to the Global Finance Transformation Go-Live you will support the project team with transition activities such as documentation of processes 

Post implementation, you will provide financial order management support to supply chain and sales personnel to control credit exposure, affect timely payment, and minimize and resolve customer disputes 

Manage the recording, depositing, researching and application of checks, transactions, and credit cards 

Ensure all payments are collected, accruals are calculated properly, and cash forecasts are accurate  

Facilitate monthly A/R close process, including preparation of general ledger, adjustments, journal entries, and reconciliation of specific accounts 

Complete standard invoice requests and generate billing proposals 

Ensure that unallocated / unidentified cash receipts are addressed and posted timely 

Execute collection of assigned customer account portfolio, lead monthly calls with labels related to account balances 

Evaluate current and delinquent customer accounts, reconciliations/settlements, ensure proper escalation expectations and refer uncollectable debts for write-off  

Process credit notes and cash allocations 

Manage and process collections  

Update bad debts provision  

Manage customer inquiries and disputes 

Process dispute/deduction adjustments and write-off balances 

Perform revenue assurance activities  

Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc.) on various projects 

Process invoices and resolve customer issues in a timely manner 

Maintain accurate credit and collection files and perform monthly portfolio analysis 

About you: 

Bachelor's degree in accounting, business, finance, or related field  

2+ years of experience in accounting role with high volume of transaction processing in financial ERP (Enterprise Resource Planning)   

Knowledge of SAP, ERPs, and S/4HANA 

Intermediate understanding of USGAAP, internal controls, indirect taxes, and service desk operations desired  

Strong work-ethic and are a self-starter with effective organizational skills with attention to detail who proactively seeks out new solutions 

Problem solving, decision making, and continuous process improvement skills 

Ability to multi-task and prioritize projects. Ability to work under pressure and meet deadlines 

Partnering, influencing, and communication skills to convey key elements in a concise and positive manner 

Proficiency in English (verbal and written) 

Preferably with additional language skill. Eg: Japanese, Korean, Mandarin (optional based on portfolio) 

About us:  

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.  

Together, we are Warner Music Group: Music With Vision & Voice.  
 

Love this job and want to apply? 

Click the “Apply” link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter. 

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG. 

Thanks for your interest in working for WMG.  We love it here, and think you will, too. 
 
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