HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary
At HBX Group, we are looking for an OTC Officer – Strategic Accounts Collections to manage a portfolio of key strategic customers across the Americas region.
In this role, you will be responsible for driving cash collection performance, reducing overdue balances, and maintaining strong relationships with high-value customers. Acting as the primary contact for collection activities within your assigned portfolio, you will collaborate closely with Commercial, Finance, Risk, Billing, and Customer Service teams to resolve payment disputes, mitigate risks, and support the achievement of working capital and cash flow objectives.
Job Responsibilities
Collections & Cash Flow Management
- Manage a portfolio of strategic and high-value customer accounts across the Americas region.
- Drive timely collection of outstanding invoices and support the achievement of cash collection targets.
- Monitor customer payment behavior and proactively address overdue balances.
- Execute collection strategies in line with company policies, credit policies, and contractual agreements.
- Maintain accurate collection records, follow-up actions, and customer communications.
Customer Relationship Management
- Build and maintain strong relationships with strategic customers and key internal stakeholders.
- Act as a trusted partner, balancing customer experience with financial and risk management objectives.
- Conduct payment reviews and collection meetings with customers to drive resolution of outstanding balances.
- Escalate collection risks and payment delays appropriately while safeguarding customer relationships.
Risk Management & Credit Control
- Monitor payment trends and identify potential collection or credit risks.
- Ensure compliance with credit policies and agreed payment terms.
- Partner with Credit Risk teams to support account reviews and risk assessments.
- Recommend mitigation plans and collection actions for high-risk accounts.
Reporting & Analytics
- Analyze aging reports, collection performance, and customer payment trends.
- Prepare reports on collection activities, dispute resolution, and risk exposure.
- Provide insights and recommendations to improve collection effectiveness and reduce overdue balances.
- Support month-end and quarter-end cash collection objectives.
Continuous Improvement
- Identify opportunities to improve collection processes and enhance the customer experience.
- Contribute to continuous improvement initiatives across Order-to-Cash operations.
- Ensure compliance with internal controls, policies, and audit requirements.
- Support the adoption of new tools, automation initiatives, and process enhancements.
Required Skills
- Strong knowledge of Accounts Receivable and Order-to-Cash processes.
- Understanding of collections and credit management best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation abilities.
- Strong stakeholder management and relationship-building capabilities.
- Customer-focused mindset with the ability to manage challenging conversations effectively.
- High level of organization, attention to detail, and ownership.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Required Tech Skills
- Advanced Microsoft Excel skills.
- Experience working with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Ability to analyze financial data, aging reports, and collection performance metrics.
- Exposure to SAP BRIM and finance operations reporting tools is highly desirable.
Qualifications & Experience
- Bachelor's degree in Finance, Business Administration, Operations, or a related field, or equivalent professional experience.
- 1–3 years of experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
- Experience managing large, strategic, or multinational customer accounts.
- Experience working in shared services or global business environments is preferred.
- Experience collaborating with commercial, finance, and risk management stakeholders.
- Advanced English communication skills desirable.(Recommended based on stakeholder interaction and customer-facing responsibilities.)
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
