Outbound Category Specialist

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

About the role:

Since partnering with Henry Schein in 2018, EdgeEndo™ has achieved remarkable growth and momentum, becoming a thriving part of the Henry Schein organisation. This success reflects the dedication, innovation, and commitment of our team, and it is something we are extremely proud of. The future is bright, and we are excited for you to play a key role in shaping the next chapter of our continued growth and success.

You will be part of a dynamic specialist team with a focus on tailoring and delivering solutions to support clinicians that are changing the lives of their patients by saving their teeth. A key focus will be on EdgeEndo portfolio, and you will be seen as the subject matter expert across our entire Endodontic portfolio, as well as the key point of contact for our customers across Australian and New Zealand. You will also work collaboratively with the wider sales team leveraging opportunities and ensuring customers are provided with superior service and solutions.

This role will suit someone who is enthusiastic about creating and nurturing customer relationships over the phone, relentless about understanding their customer - how they think, what drives them, and how they buy. Success will be defined by your ability to turn customer understanding into meaningful outcomes, strengthening trusted partnerships while uncovering opportunities that deliver value and drive sustainable growth.

What You’ll Be Doing

• Becoming a trusted source of in-depth expertise on Henry Schein’s endodontic solutions, supporting customers by phone.
• Building and growing trusted relationships with new and existing customers across Australia and New Zealand, helping enhance their clinical experience and support our collective business growth.
• Partnering closely with our wider sales team to build capability, support new and existing business, and bring our “Rely on Us” promise to life.
• Taking ownership of monthly and annual sales targets across our endodontic portfolio.

• Using customer insights and market trends to uncover new opportunities for growth.
• Proactively identifying changes in customer purchasing and reconnecting customers with the appropriate Henry Schein endodontic solutions.
• Developing deep product knowledge and sharing it through practical training and ongoing support for customers and the field sales team.
• Representing Henry Schein at industry exhibitions, study groups, open days and other professional events.

What You’ll Bring

• Experience working in the dental industry and a passion for Endodontic dental category is important
• Customer service with some experience in phone-based sales (preferred)
• Excellent communication skills and the ability to build rapport quickly
• Exceptional organisational skills and attention to detail
• Confident negotiator with a persuasive edge
• You will be curious about data and how it can inform you in relation to sales trends and opportunities within your customer group.
• Tech-savvy: MS Office proficiency is a must and strong excel skills will be advantageous
• Self-starter, team player, resilient, and eager to learn
• Full unrestricted working rights in Australia

Why You’ll Love Working with Us

• Competitive base salary + bonus (guaranteed period) 
• Hybrid working options after training
• *13 weeks paid parental leave – available after 12 months service
• Birthday leave 
• $1500 Employee Referral Program
• Discounts on dental products and retail perks

Ready to make a difference and grow your career with Henry Schein? Apply now and become part of a team that’s shaping the future of dental care.