Outbound Operations Manager

At Rohlik, we grow fast — and that growth only works when operations, processes and people move together. Now we're launching a brand-new, highly automated fulfillment center, and that creates a rare opportunity: to join a site from the very beginning and help shape how it works from day one. We're looking for an Outbound Operations Manager who will lead the outbound shift, manage a team of Area Managers to drive high performance, and help turn a new building into a high-performing operation. This is the kind of role where you don't inherit years of legacy. You help build the setup, influence the standards, and leave a visible footprint from the start.

Why this role is exciting

• You'll join at the launch of a new fulfillment center, which means real influence from day one.

• You won't just maintain existing ways of working — you'll help build, shape and establish outbound processes from scratch.

• A new site means new teams, new automation tech, new habits and a real chance to set the culture the right way from the beginning.

• You'll work at the intersection of leadership, automation, picking/dispatch performance and continuous improvement.

• You'll collaborate closely with cross-functional teams like OpEx, Automation, HR, IT, and Transport to solve live challenges.

• This is a role for someone who thrives on startup energy, likes dynamic situations, visible impact and building something that will scale.

What you'll do

As Outbound Operations Manager, you will lead the outbound shift, managing a team of Area Managers to drive high performance across safety, quality, and productivity.

You will:

• Own outbound: Drive picking, packing and dispatch performance, safety compliance, and labor management

• Lead & develop: Coach, mentor and scale your team of Area Managers, ensuring optimal staffing, skills, and readiness

• Work with cross-functional teams (Automation, OpEx, HR, IT, Transport) to solve live challenges and align resources

• Monitor outbound KPIs, conduct root-cause analyses, and champion a continuous improvement culture

• Support implementation of new processes, tools and automated systems across picking and dispatch operations

• Drive standardisation, safety compliance and best-practice adoption in a new operational environment

• Support operations during peak periods, weekends and holidays with hands-on problem-solving

• Build an environment with stronger standards, better processes and an engaging, high-energy culture from Day 1

• Drive your shift to successful outcomes and help teams adopt new ways of working smoothly and consistently

What we're looking for

• 3+ years of experience in outbound, warehousing or logistics

• Proven track record of managing teams (50+ people) in fast-paced environments

• Strong analytical mindset, data-driven decision-making and problem-solving approach

• Excellent communication, coordination and leadership skills

• Proficiency in English, and at least conversational-level Czech

Nice to have:

• University degree or MBA in a related field

• Experience with Lean, Six Sigma or continuous improvement methodologies

• Experience with WMS tools and high-volume automated picking/dispatch operations

What's in it for you

• Fair reward – You'll get an attractive fixed salary, with no bonus games or politics. Great work deserves clear and fair recognition.

• Good food every day – You can enjoy a free lunch every day, plus fresh fruit and vegetables at work. Because good food fuels good work.

• Extra time off – We know rest matters. In addition to statutory vacation, you can also take extra paid time off by agreement, always with shift planning and operational needs in mind.

• Xtra membership – You'll get free Xtra membership and 10% cashback on all purchases on Rohlik.cz.

• Sport & wellbeing – Stay active through company sports challenges or a subsidised Multisport card.

• A safe work environment – You'll work in a modern warehouse with the equipment and support you need to do your job well and safely.

• A team that pulls together – Collaboration matters in warehouse operations. You'll be part of a team where people support each other, keep the pace and handle daily operations together.

• Work that matters – Thanks to your work, fresh food reaches thousands of customers on time. Every well-delivered change has a real impact on how the site performs.

#LI-FK1