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Charlotte, North Carolina, United States
Onsite
Great company. Great people. Great opportunities.
OUTBOUND SALES SUPERVISOR - SALES DEVELOPMENT PROGRAM
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As an Outbound Sales Supervisor, you’ll be responsible for overseeing and mentoring a team of Sales Associates in the Sales Development Program. You will meet and exceed sales objectives for the assigned team by leading the sale and rental of assigned products throughout targeted areas.
What you'll do:
Supervise, train and develop qualified sales professionals
Provide sales coaching and development to a team of Sales Associates to drive rental revenue and used equipment sales
Guide Sales Associates through development plan to ensure successful promotion to an Outside Sales position
Schedule personnel for certain field visits, order supplies, process and maintain up-to-date time and attendance records
Responsible for helping to resolve issues where staff needs assistance. Escalate issues to Sales Manager, as necessary. Ensure compliance with processes and policies and provide guidance and coaching where needed
Provide feedback to Sales Manager and/or Program Director regarding promotability of Sales Associates
Ensure employees complete required compliance training including equipment safety, sales, and negotiation training
Participate in the interview and onboarding process of new Sales Associates
Assist with implementing, sustaining, researching and developing quality process improvements utilizing SalesForce.com and other industry tools to train, develop and promote best in class sales representative
Other duties assigned as needed
Requirements:
High School Diploma required; Bachelor's Degree preferred
Minimum 2 years of supervision and leadership experience required
Basic knowledge of the construction rental equipment or related industry preferred
Effective leadership, motivation, and organization skills
Sales Management Skills
Computer skills (MS Suite, SalesForce.com)
Excellent communication skills – written, verbal, facilitating, relaying information and presentation skills
Strong interpersonal skills with emphasis on coaching
Ability to multi-task, plan and organize time
Valid driver's license with acceptable driving record
OUTBOUND SALES SUPERVISOR - OUTBOUND SALES TEAM
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
The Supervisor of Outbound Sales plays a pivotal role in shaping and advancing the Business Development Department by empowering Customer Outbound Sales Representatives who are dedicated to driving rental revenue across assigned markets. Through proactive engagement, strategic direction, and a deep understanding of customer needs, this leader ensures individual and team success by combining results-oriented sales leadership, people development, and operational excellence. They are not simply a supervisor of activities, they are a builder of talent, a culture carrier, and an advocate for the customer experience. They will create an environment where high performance is expected, supported, and celebrated while enabling representatives to execute outbound prospecting, account management, and solution-based selling with confidence. This leader is responsible for cultivating a cohesive, high-performing team that is goal-oriented, commercially disciplined, and committed to developing strong relationships, bringing operational rigor, data-driven decision making, and the ability to translate business objectives into actionable strategies that accelerate growth and protect long-term customer partnerships.
What you’ll do:
Observe calls, provide actionable feedback and coach to quality standards (purpose, insight, value, and objection handling)
Create individualized development plans for repos based on performance, experience, and learning needs
Facilitate ongoing skill training including gatekeeper strategies, prospecting, sequencing, and objection management
Conduct regular 1:1 coaching sessions to reinforce sales skills, communication techniques, and value-based selling
Develop the Outbound Sales Reps' sales acumen by teaching and coaching the Reps on the talk tracks, administrative duties, including monitoring phone service levels, daily personnel hours, including breaks, lunch, arrival times, etc.
Day-to-day problem resolution. Responsible for helping to resolve issues where staff need assistance, following the established escalation process
Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
Collecting and reporting monthly department statistics and assisting in clearly defining and evaluating the team’s productivity
Drive overall Active Customer Growth and YOY Rental Revenue Growth across the business, assigned to the Business Development Reps (BDR’s), ensuring sustained expansion and retention
Reinforce outbound methodology and sales excellence, including objection handling, value-based selling, and consultative customer engagement
Align team activities to organizational growth strategies and market priorities
Requirements:
Bachelor's Degree preferred, or industry experience of 5 years
Minimum of 5 years industry experience or on-the-job and in-house training
Ability to effectively plan, organize, communicate, and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multi-task
Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
Strict adherence to the code of business conduct (available in the URI intranet)
Equipment Knowledge
Flexibility to work any required hours
Must be able to work under minimal supervision
Occasional Traveling may be needed
As a member of the leadership team, your onsite presence and accessibility to your team are critical functions of this role. While you will oversee a team that works in the office four days per week, leaders are expected to be on-site five days per week to provide support, guidance, and visible leadership.
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
