Outdoor Adventure Core Guide - Winter Season

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

As part of the Outdoor Adventure team, you will play a key role in ensuring that every guest that visits Winter Park Resort has an excellent time and is excited to return.  We hope the same will be true for our crew members as well.  Your responsibilities include guiding guests on various daytime and evening experiences at Winter Park Resort such as: Nature and Summit snowshoe tours, SnoGo ski bike tours (check it out here), teching uphill ski & splitboard gear and leading tours, and helping guests in the shop with sales and rentals- all while conveying your passion for the mountains and the resort to our guests. 
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $18.00 - $19.00

ESSENTIAL DUTIES:

• Responsible for the overall  experience of Winter Park Guides guests, including on time meet up, friendly and knowledgeable service, excellent trail knowledge, and creating a fun atmosphere.
• Guide guests on snowshoe, SnoGo, uphill, and some night tours at Winter Park Resort.
• Follow all policies and procedures that are specific to the Outdoor Adventure Department, as well as Winter Park Resort policies and procedures.
• Ensure compliance with all laws and company policies with respect to workplace safety and work to achieve a zero-incident safety record.
• Understand the retail and booking process and assist guests within our store locations.
• Have a working knowledge of RTP and other booking systems. Responsible for accepting payments and making reservations for tours. 
• Ability to sell retail and maintain a stocked inventory in a retail setting.
• Maintain a working knowledge of activities within the resort and surrounding community. Help currate adventure experiences for guests.
• Uphold a schedule of guiding and store hours.
• Will adhere to direct and strict complience with all safety standards.
• Other responsibilities as assigned
   

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• High school diploma (or equivalent) required.
• Some college desired.

Experience:

• Five years’ experience skiing/riding at Winter Park Resort
• Guide experience or similar knowledge base

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• First Aid and CPR certified
• Guest service first
• Honest, and follows established policies and procedures
• Organized and attentive to detail
• Hard working, team player
• Strong communication skills
• Able to handle and manage confidential information
• Able to snowshoe, snogo, or ski in an outside, mountain enviornment for several hours

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time in extreme environmental conditions.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Mountain Environment:

• The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.