Outreach and Operations Director

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

Summary

The Outreach and Operations Director (OOD) is a dynamic and multi-faceted leader who is focused on operational excellence and building strategic relationships with constituents and donors on behalf of Breakthrough T1D. They demonstrate abilities to develop strategies designed to advance the organization’s mission by expanding our reach into the community; managing volunteers to amplify programming across the territory’s geography; and ensuring all territory operations are led in alignment with organizational goals and guidelines. The OOD ensures increased efficiency, deepens acquisition, activation and engagement results, and effectively utilizes core program metrics and key indicators to drive year-over-year trends, goal attainment and maximum performance impact. Through their work to ensure staff activities are aligned to building and activating the pipeline of newly diagnosed supporters and engaging healthcare providers (HCPs) to advance the distribution of Breakthrough T1D resources, the OOD supports revenue generation and growth of our supporter base.

This individual is a high-impact, high-energy leader who can effectively bring the mission to life within the community through collaboration, cultivation, inspiration, and engagement. They will implement activities to support organizational strategies through their work to drive optimal results and actively demonstrate and promote enterprise-wide mindsets.

This role serves as a people leader to (Community Engagement Manager, Operations staff).

As one of the top performing territories in the country, the Mid America territory includes 20 staff and plays a vital role in the organization’s success.  The  territory has 5 Chapter Boards and over 15 events collectively driving over $11 million in total net revenue. 

We have a hybrid work schedule, in office two days a week and working remotely and in the field three days a week.

Key Responsibilities

Acquisition & Activation (30%)

•       Develop and implement strategies that will build chapter and territory pipeline by acquiring new supporters through the Bag of Hope and Pack program, implemented according to national program guidelines

•       Identify and manage opportunities for CE (Community Engagement) resource expansion across territory footprint, including enhancing the healthcare provider (HCP) strategy, which includes:

o   Utilizing national CE dashboards to analyze data and uncover growth opportunities

o   Acts on HCP leads to onboard new resource partners

o   Build relationships with key HCP partners to market the CE program, disseminate resources, and support chapter activities, i.e. Community Summit speakers, Board representation, etc.

o   Ensure consistent communication to HCPs

o   Manage process with resource distribution partners to ensure implementation meets expectations and standards

• Responsible for achieving territory engagement and acquisition goals and support the overall achievement of goals in the broader territory.
• Identify, develop, and implement engagement opportunities to deepen support and activation of newly diagnosed families and individuals, T1D community members, healthcare providers, advocates, and other stakeholders across the territory geography, including:
  • Ensuring connectivity of Bag of Hope/Pack recipients across all territory programs and activities
  • Developing community-based small event strategy, and managing volunteers to execute the events, i.e., meet-ups, support groups, community breakfasts
  • Elevate supporters with greater interest and/or capacity to specific revenue channels like P2P, Signature Events, and Philanthropic Engagement.
• Manage the consistent implementation of strategies to acquire and activate supporters in events throughout the territory that will help ensure fundraising and participation goals are met for current and future activities

Volunteer Management (30%)

•       Recruit, cultivate, and manage volunteer leaders that drive engagement and activation throughout the territory, including an active Outreach Ambassador Chair, Mission Information Volunteer and Advocacy Team Chair

•       Provide training, resources, and communications to volunteers to effectively execute program.

•       Ensure meaningful engagement of volunteers at all levels and engage in good working relationships with key volunteer partners.

•        Partner with volunteer leadership to develop and implement strategic activities within the territory that will expand engagement and acquire new supporters and advocate; and develop volunteer leadership support

•        Collaborate with CE peers across the organization for idea sharing and learning, and participate in national CE meetings, trainings, and working groups

• Support the identification, cultivation and development of key volunteers and elevate prospects to P2P, Signature Events, and Philanthropic Engagement territory colleagues as appropriate
• Recruit and manage event volunteers and office volunteers

Awareness (20%)

• Support and maintain the vision, mission, and priorities of Breakthrough T1D. Understand and be able to articulate the strategic direction and purpose of the organization.
• Demonstrate an educated and enthusiastic understanding of Breakthrough T1D’s mission and research therapeutics. Promote mission engagement opportunities throughout the community in the areas of research, advocacy, community engagement and clinical trials.
• Lead the execution of community engagement, mission engagement, marketing and advocate recruitment strategies across assigned territory in alignment with national strategies, including the consistent implementation of:
  • Breakthrough T1D Bag of Hope, Teen Pack and Adult Pack resources
  • Outreach Volunteer Impact Initiative
  • Breakthrough T1D Community Summit
  • Advocate recruitment and engagement
  • Territory marketing and external communications
  • Chapter social media accounts
  • Mission information dissemination
• Manage and ensure metrics are achieved for securing earned media placements for Breakthrough T1D and local events throughout the territory
• Represent the interests, professionalism, and integrity of Breakthrough T1D in all activities and relationships through a commitment to organizational standards and leadership by personal example.

Administration (20%)

• Serve as primary territory finance support, including processing vendor invoices for payment and sending invoices for donations
• Provide data entry and reporting support
• Order event collateral, signage, and other materials
• Execute invitations and donation solicitation letters/mailings and emails
• Maintain departmental and organization-wide policies and procedures
• Develop expertise in event and donor platforms, as appropriate
• Participate in strategy meetings with Community Engagement and Strategic Alliances (CESA) program partners to establish goals, metrics, and pipeline strategies; monitor KPI progress, identify risks and opportunities, and take actions as appropriate to ensure success of program(s).

Qualifications

• 5+ years of community building and engagement experience, with a proven track record of achievement in a complex, mission-driven organization. 2-3 years in a supervisory capacity with engagement and activation responsibilities and leadership experience that includes working directly with staff, large- and small-scale community events; healthcare-based organization with a diversified revenue and fundraising events portfolio highly preferred.
• Strong relationship-building skills with demonstrated experience with organizing community initiatives and knowledge of fundraising through peer-to-peer and signature event activities.
• Experience partnering with strong and active volunteers, including working successfully with a large network of passionate volunteers.
• Demonstrate a high degree of energy, integrity, courage, empathy, and creativity. A team player who can achieve individual objectives and support those of the entire territory and chapter team(s).

• Proven ability to successfully maintain an extensive network of strategic relationships (volunteers, health care and community partners, etc.) in the local area. Existing knowledge and network of relationships in the territory preferred. 
• Ability to be an enthusiastic spokesperson/representative of Breakthrough T1D’s mission.  Clear communicator with ability to inspire others to engage and support an organization’s mission.
• Demonstrated ability to multi-task, establish priorities, and work in a fast-paced and dynamic environment. Highly efficient in time management and can meet deadlines under pressure.
• Ability to work and make judgments independently and take initiative. Well-disciplined and resourceful initiative-taker with active listening, analytical, and problem-solving skills.
• Proficient with MS Office and constituent management databases.
• College degree or equivalent combination of education and experience.
• Ability to travel within the territory. Evening and weekend work as needed. Occasional overnight travel.

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear.  The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.  The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Benefits:

Breakthrough T1D offers competitive benefits, including medical, dental, and vision coverage, a 403(b) retirement plan, voluntary benefits, flexible spending and commuter benefit accounts, an employee assistance program (EAP), life and disability insurance, performance-based bonuses, and generous paid time off. Benefits may vary by job level and full time or part time status.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an individual basis. Breakthrough T1D will comply with all federal, state, and local laws.

Breakthrough T1D supports a diverse and inclusive workforce.
Breakthrough T1D is an Equal Opportunity Employer. 
All your information will be kept confidential according to EEO guidelines.