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Dover, Delaware, United States
Onsite
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Scientific Games is looking for a Data Center Technician in our Dover, DE location. Individual must be able to work independently and rotate shift to cover the 24 hours / 7 days a week operation.
Primary duties
Running through day end procedures. This involves executing commands directly on the production system and balancing reports.
Monitoring the servers for error conditions. Scientific Games utilizes a variety of tools on different operating systems (Linux and various flavors of Microsoft Windows) to monitor these error conditions. It is important that these are closely monitored to ensure system integrity.
Troubleshooting retailer terminal communications with the various communications vendors. This site utilizes digital subscriber lines, Satellite, and Frame Relay communications.
Supporting Field Service Technicians and Call Center Operators in troubleshooting terminal issues.
Requirements
All applicants must have a high school diploma or GED. Operations experience, or formal computer operator training obtained through an accredited institution, or equivalent.
All applicants must pass a urinary drug test prior to hire.
All applicants must pass a Scientific Games criminal background check prior to hire, along with a DE police background check. A credit check is performed as part of the background check.
Good communication skills, both written and oral.
Skills
Prioritization. Many of the nightly processes run on a strict schedule, so performing these tasks is time critical.
Self-motivation. Many tasks require Operators to perform separate duties. Must be able to perform required tasks without constant prompting from coworkers and with negligible manager supervision.
Attendance and arriving to work on time is a must.
Attention to detail. Careful attention must be made to all aspects of the job. Even a small mistake can result in down time and thousands of dollars in penalties.
Strong customer service skills. Night Operators are frequently required to speak to Lottery personnel and retailers, so a professional demeanor is required.
Previous work as a Customer Service or Technical Support agent preferred
Scheduling
Operators are asked to help fill in as needed for other employee vacation, sick times, etc. This may include covering a Day Operator position. Night Operators should eventually be knowledgeable enough of Day Operator functions to assist as needed.
Years of Related Experience
Years of experience < 1 year
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.