Company

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Position Summary

The Business Process & Product Analyst is a strategic partner to Product Management, supporting the business processes, tools, and digital experiences used by agents, clients, and underwriters throughout the P&C policy lifecycle. The role connects business needs to product decisions by analyzing processes, identifying opportunities, defining requirements, aligning stakeholders, and measuring outcomes.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. 

Candidates must be legally authorized to work in the United States at the time of application. This role is not eligible for employer-sponsored work authorization now or in the future.

Essential Responsibilities

Business & Process Analysis

• Analyze current-state and future-state workflows across agent, client, and underwriting experiences.
• Identify friction, inefficiencies, bottlenecks, business risks, and opportunities for improvement.
• Facilitate process mapping, journey mapping, root-cause analysis, and future-state design sessions.
• Assess the business and operational impacts of proposed changes.

Product Management Support

• Partner with the Product Manager to maintain the opportunity pipeline and support roadmap planning.
• Provide impact analysis, business context, and data-driven recommendations to support prioritization.
• Help define desired business outcomes, success measures, and key performance indicators.
• Support business case development and value realization tracking.
• Assist Agile teams with refinements, testing, and other delivery activities as needed.

Business Requirements

• Elicit, document, and validate business requirements, business rules, user needs, and acceptance criteria.
• Ensure requirements align to business objectives and clearly describe the intended outcome.
• Partner with Product Owners, subject matter experts, UX, and technology teams to clarify needs and evaluate solution options.
• Maintain traceability from the identified business opportunity through the delivered solution and measured result.

Stakeholder Alignment

• Serve as a liaison across Distribution, Underwriting, Operations, Client Experience, Product, Claims, Billing, Compliance, and Technology.
• Facilitate workshops and working sessions that lead to clear decisions, requirements, and next steps.
• Communicate business impacts, tradeoffs, dependencies, risks, and recommendations.
• Maintain stakeholder alignment throughout discovery, planning, delivery, and adoption.

Data, Insights & Adoption

• Gather and synthesize feedback from agents, clients, underwriters, and support partners.
• Comfortable querying, managing, and organizing large sets of data from business systems to support reporting and decision-making.
• Analyze product usage, workflow performance, support trends, and operational outcomes.
• Help develop scorecards, dashboards, and leadership reporting.
• Identify adoption barriers and recommend product, process, communication, or training improvements.

Change Readiness

• Assess how product and process changes will affect business users and operations.
• Support rollout planning, business communications, training needs, and adoption activities.
• Identify readiness risks and coordinate with the appropriate business and change partners.

Minimum Qualifications

• 2+ years of experience in business analysis, product support, process improvement, insurance operations, or a related role.
• Ability to analyze workflows, gather business needs, and document clear requirements.
• Strong written, verbal, facilitation, and stakeholder communication skills.
• Ability to organize information, identify patterns, and translate findings into actionable recommendations.
• Comfort working across business and technology teams.

Preferred Experience

• Property & Casualty insurance or Commercial/Agribusiness experience.
• Experience supporting agent, client, underwriting, policy, or servicing workflows.
• Experience with digital products, analytics, process mapping, or Agile delivery environments.
• Industry related designation and/or BA certification preferred

PLEASE NOTE: 

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. 

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.