Smart Services Manager

Are you excited by the intersection of paid media, technology, and customer enablement? As a Smart Services Manager at Smartly, you’ll work directly with some of our largest advertisers to implement, adopt, and scale Smartly across their paid media programs.

This is a hands-on, technical, and customer-facing role where you’ll lead campaign and platform implementations, solve complex workflow challenges, and help customers build scalable ways of working. You’ll collaborate with customers, major media platforms, and teams across Smartly to help advertisers get more value from our technology and build the skills to use it successfully.

What You Will Do

• Lead the implementation of paid media campaigns and workflows across major digital advertising platforms, including Meta, TikTok, Pinterest, Google, Snapchat, Reddit, Amazon DSP, and others.

• Build and configure campaign structures, audiences, feeds, catalogs, creative setups, reporting views, and automation workflows in Smartly.

• Translate customer requirements into clear implementation plans, launch timelines, and scalable operating processes, owning QA and launch readiness across campaign builds and technical setups.

• Troubleshoot technical and operational challenges, partnering with Product, Support, Technical Consulting, and other Smartly teams when deeper expertise is needed.

• Identify opportunities to improve customer workflows through automation, templates, feeds, reporting, and other Smartly capabilities.

• Lead customer enablement through training, workshops, documentation, office hours, and hands-on coaching, helping customers become increasingly self-sufficient.

• Analyze campaign performance and provide actionable recommendations across strategy, testing, targeting, creative, and optimization.

• Lead customer meetings, implementation reviews, and performance discussions while partnering cross-functionally to solve challenges and surface recurring product and workflow needs.

What We Are Looking For

• Strong hands-on digital advertising experience, particularly in paid social, with direct experience building and managing campaigns on platforms such as Meta, TikTok, Pinterest, Google, Snapchat, or similar. Experience with programmatic advertising or Amazon DSP is a plus.

• Technical curiosity and confidence working with feeds, audiences, catalogs, tracking, reporting, campaign structures, and automation.

• A methodical approach to troubleshooting complex platform and workflow issues, combined with strong attention to QA and implementation accuracy.

• Strong customer-facing communication skills and the ability to explain technical concepts clearly through training, coaching, and day-to-day collaboration.

• Confidence analyzing campaign performance and translating data into practical recommendations across media strategy, testing, targeting, creative, and optimization.

• Strong organization and prioritization skills, with the ability to manage multiple customers, launches, and workstreams in parallel.

• Strong written and verbal communication skills in English.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

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