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Naples, Florida, United States
Onsite
This is a part-time position based out of Horizon House corporate office ( address is 1033 E Washington St., Indianapolis, IN 46202). The hourly rate is $23.28/hr, the position is up to 24 hours a week, with open availability needed M-F from 7 AM to 3 :30 PM.
The CES Assessment Specialist supports the organization’s mission by enrolling individuals and families experiencing homelessness (neighbors) into the Indianapolis Continuum of Care’s Coordinated Entry System (CES). This role conducts standardized assessments to determine eligibility and prioritization for housing interventions, rental assistance, and supportive services. The position works collaboratively with internal service center teams and community partners to ensure timely access to housing resources, accurate documentation, and coordinated care that promotes long-term housing stability. Assessments may occur onsite at the service center or within partner locations throughout the community. This role plays a critical part in crisis response, housing navigation, and system coordination to ensure effective access to housing supports.
Please note that this is a grant-funded, at-will position. While this role is intended to be ongoing, its continuation is subject to the periodic renewal of grant resources.
Example Duties and Activities
Conduct comprehensive CES assessments using tools and protocols established by the Indianapolis Continuum of Care to determine eligibility and housing prioritization.
Enroll neighbors into the Coordinated Entry System and provide clear explanation of processes, timelines, and next steps.
Identify immediate needs and provide appropriate, timely interventions, referrals, and crisis support as required.
Assist with managing crises and emergencies in collaboration with supervisors, case management, and guest services teams.
Coordinate with co-located partners, case managers, and community organizations to obtain, verify, and manage all documentation required for CES participation.
Maintain ongoing client contact and documentation to ensure CES assessments remain active and compliant with Continuum of Care guidelines.
Participate in weekly Case Conferencing meetings to represent and advocate for neighbors throughout the housing referral process.
Maintain accurate, timely electronic and paper client records in compliance with agency policies, CES requirements, and applicable regulations.
Complete enrollment, update, and exit documentation in accordance with CES standards and timelines.
Uphold ethical standards, confidentiality requirements, and professional boundaries in all interactions and recordkeeping.
Complete required agency and community trainings to obtain and maintain CES Assessor certification.
Assist with training new staff, interns, and community partners as assigned and provide peer support to colleagues.
Contribute to agency meetings and represent the organization at community meetings as requested.
Attend required staff meetings, trainings, and professional development activities.
Perform other related duties as assigned by the supervisor and organizational leadership.
Required Competencies
Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
Industry Experience - Experience working with individuals or families experiencing homelessness, poverty, or housing instability preferred. Demonstrated understanding of human behavior and the ability to assess client strengths, needs, and barriers. Working knowledge of community resources and housing systems preferred.
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction.
Technical Knowledge - Proficiency with Microsoft Office, Google, and electronic case management systems; willingness and ability to learn agency-specific databases and tools.
Organizational Aptitude - Strong organizational skills with the ability to manage multiple priorities and meet strict reporting deadlines. Ability to follow established processes while maintaining flexibility to adapt to evolving data needs.
Communication Skills - Strong written and verbal communication skills, including the ability to explain complex processes clearly and compassionately. Effectively communicates across teams and with external partners.
Other Requirements
Background Screening - All candidates must pass a criminal background check.
Benefits: Part-time employees may participate in a comprehensive benefits program that includes:
Employee Assistance Program (EAP) and free Mental Health Counseling Services
Robust discount and wellness programming
Financial education program
Sabbatical leaves
Retirement planning options with the potential for a generous company match (based on eligible hours) or contribution into the Teachers’ Retirement Fund for eligible employees
Daily pay options available
Mission and Values: click here and here
Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer
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