Key Responsibilities- Customer Service
- Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs
- Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
- Supports checkout, fulfillment, and customer assistance needs throughout the store
- Pulls, stages, and prepares customer and contractor orders accurately and efficiently
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise
- Maintains in-stock conditions by down stocking and replenishing merchandise as needed
- Supports large order fulfillment while maintaining product quality and accuracy
- Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot
- Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
- Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
- Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices
- Performs additional duties as assigned
- The following are additional responsibilities for the Loader role specific to Pro.
- Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion
- Proactively engage Pro customers while assisting with loading, staging, and order fulfillment
- Remains visible and available to support customers in the Pro loading area, including under the Pro canopy
- Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders
- Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings
- Ensures Pro Standards are maintained in parking lot and under Pro canopy.
- Completes required power equipment and spotter training to support safe and efficient loading practices
- Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
- Ensure orders are loaded accurately while maintaining product quality and safety standards
- The following are additional responsibilities for the Loader role specific to the Garden Center.
- Assists customers and associates with loading products and completing orders in the Garden Center
- Remains visible and available to support customer needs throughout the Garden Center loading area
- Completes required power equipment and spotter training to support safe and efficient loading practices
- Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
- Supports the completion of large, high-quality orders while maintaining product accuracy and safety
- Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup
Required Qualifications- 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 Months Experience using common retail technology, such as smart phones and tablets
- Ability to obtain sales related licensure or registration as may be required by law
Preferred Qualifications- High school diploma or GED
- 6 Months Retail experience
- 6 Months Experience as a Loader at any home improvement or hardware retailer
- 6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping
- 6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
