Compensation Range:
Hourly: $24.86 - $32.32
Position Summary
Candidate must reside in San Diego, CA, and be onsite at the Sanford Harmony Family Clubhouse Monday - Friday, 8:30 - 2 PM.
The Sanford Harmony Family Clubhouse Coordinator supports National University Sanford Learning by coordinating meetings, planning and executing events, and providing operational support for the Sanford Harmony Family Clubhouse at the NU Spectrum Campus. This role serves as a central point of coordination for internal and external engagements, ensuring seamless event logistics, exceptional guest experiences, and efficient day-to-day operations. The Coordinator partners across teams and with National University to manage calendars, coordinate meeting logistics, oversee facility scheduling and event support, and help deliver high-quality experiences that strengthen relationships with educators, partners, and community stakeholders. Through strong organizational skills, attention to detail, and customer-service mindset, this role contributes to the successful execution of strategic initiatives and ongoing success of the Sanford Harmony Family Clubhouse.
Essential Functions:
- Functions as the main point of contact from the Sanford Learning Team to book and manage event requests for the Sanford Harmony Family Clubhouse on the Spectrum campus. Requires a daily on-site presence, primarily at the Clubhouse or other designated work locations as operational needs dictate, to oversee facility readiness, coordinate event logistics, provide in-person support, and ensure the successful execution of events.
- Collaborates with internal and external teams to facilitate timely communication about upcoming events and the needs for the event set up.
- Supports the effective execution of events at the Clubhouse and local events as needed in the San Diego area for the events to run efficiently, including materials and resources are provided to attendees.
- Coordinates with NU to assure the necessary set up and coordination for events hosted at the Clubhouse.
- Promotes events and opportunities at the Clubhouse with local school district and community organizations and coordinates transportation grants as requested.
- Maintains and updates monthly calendar for the Clubhouse.
- Collaborates with Contract Manager and event attendees for required Facilities Use Agreements.
- Collaborates with Account Executive to inform about potential partnership opportunities with Clubhouse attendees and resources that can be shared at events.
- Monitors queues to track open requests for Clubhouse use, assign tasks, manage priorities, and ensure timely response.
- Utilizes various project management tools for project management and tracking purposes, ensuring deadlines are met and resources are effectively allocated.
- Responds to requests via email, phone, or internal messaging; collaborates with internal teams to meet operational needs.
- Performs ad-hoc administrative tasks as required, such as, document processing, quality control, production assistance, support for time-sensitive or urgent items.
- Maintains and updates standard operating procedures (SOPs) and documentation for shared services processes to ensure consistency and compliance.
- Manages data entry, maintains electronic records, and supports administrative systems as needed.
- Generates reports and analyzes data as needed to support management, process improvement, and decision-making.
- Participates in assigned cross-functional projects and initiatives, leveraging operational expertise to drive successful outcomes.
- Builds and maintains relationships across teams to support coordination and cross-functional collaboration.
- Proactively identifies areas for improvement in service delivery, contributes suggestions to optimize processes, improves responses times, and increases service quality.
- Provides backup support when other team members are unavailable or during peak workload periods.
- Performs other duties as assigned.
Supervisory Responsibilities: N/A
Requirements:
Education & Experience:
- Bachelor’s degree preferred.
- Minimum of four (4) years of related experience required.
- Minimum of one (1) year of operation or logistics experience preferred.
- Experience in Pre K-12 environment preferred.
- Experience in higher education preferred.
- Experience with Salesforce preferred.
Competencies/Technical/Functional Skills:
- Demonstrated ability to work independently or with limited oversight, displaying self-motivation and initiative in achieving goals and objectives.
- Ability to effectively coordinate on-site operations, respond to immediate operational needs, and provide in-person support.
- Strong organizational and time-management skills with the ability to manage multiple priorities and queues simultaneously.
- Strong attention to detail, ensuring accuracy in all tasks and demonstrating diligence in follow-up actions.
- Possesses strong critical thinking skills and a capacity for independent problem-solving, allowing for effective resolution of complex issues.
- Professionalism and interpersonal skills to engage with consultants, vendors, and product development firms.
- Excellent written and verbal communication skills and the ability to interact with internal customers, escalate issues, and liaise across teams.
- Customer service orientation and problem-solving mindset.
- Proficiency in Salesforce or similar CRM platforms, enabling effective management of customer accounts and streamlined communication.
- Proficiency with the Microsoft Office suite.
- Familiarity with MS Teams, SharePoint, or similar document-sharing and team communication applications.
- Familiarity with Agiloft, Adobe Sign, or similar contract management systems.
- Familiarity with web design best practices, or basic HTML, or other technical skills that demonstrate strong quality control ability and eye for detail.
Location: On-site at the Sanford Harmony Clubhouse at the Spectrum Campus in San Diego, CA,
Travel: Some travel required; up to 15%
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.
National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.
