The Senior Manager is a strategic analytics leader responsible for transforming complex business and partner data into actionable insights that drive growth, profitability, retention, and partner performance. You will lead a team of analysts and serves as a trusted advisor to business leaders by connecting data across insurance products, pricing, distribution, digital channels, contact centers, finance, and operations to create a comprehensive view of partner and business performance.
The ideal candidate combines deep analytical expertise, strong business acumen within the insurance industry, leadership capabilities, and experience leveraging AI and modern analytics tools to support decision-making and business strategy.
We have two positions available.
This position reports to a director, data analytics.
Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation.
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Position Compensation Range:
$128,000.00 - $218,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
The compensation range listed above is for Boston, MA.
The compensation range for Madison, WI is $113,000 - $194,000 Yearly
Strategic Analytics & Business Insights
- Develop a holistic understanding of partner and business performance by integrating data across multiple sources and functions.
- Identify trends, risks, opportunities, and performance drivers that impact growth, retention, profitability, and overall portfolio performance.
- Move beyond reporting to uncover root causes, quantify drivers of value, and provide strategic recommendations.
- Anticipate and evaluate the impact of changes in products, pricing, customer experience, service models, operations, and distribution channels.
Business Partnership & Influence
- Partner with senior leaders, account teams, partner teams, Finance, Product, Pricing, Digital, Contact Center, Data, and Technology organizations.
- Translate business questions into analytical approaches and meaningful insights.
- Serve as a trusted thought partner, proactively guiding strategic decisions and investment priorities.
- Challenge assumptions using data-driven evidence and objective analysis.
Forecasting & Business Case Development
- Build analytical frameworks that estimate the financial impact and expected value of proposed initiatives.
- Strengthen business cases through forecasting, scenario modeling, and cost-benefit analysis.
- Help leaders evaluate tradeoffs, risks, and expected outcomes of investments and strategic decisions.
- Establish measurement frameworks to assess post-implementation results against expected business benefits.
Data Storytelling & Visualization
- Convert complex analyses into clear, compelling stories and executive-level recommendations.
- Develop high-quality visualizations and presentations that communicate key insights effectively.
- Ensure analytical findings are easy to understand, actionable, and aligned with business objectives.
AI, Automation & Innovation
- Identify opportunities to increase efficiency and insight generation through AI and automation.
- Leverage modern analytical tools for research, data exploration, coding, visualization, documentation, and reporting.
- Develop scalable analytical solutions and lightweight automation tools to solve business challenges.
- Promote responsible and effective use of AI while maintaining strong standards for accuracy, governance, and business judgment.
Team Leadership & Development
- Lead, mentor, and develop a high-performing analytics team.
- Build team capabilities in analytical thinking, forecasting, visualization, storytelling, automation, AI, and business acumen.
- Foster a culture of curiosity, accountability, collaboration, and continuous improvement.
- Establish high standards for analytical quality and professional development.
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated effective leadership skills.
- Demonstrated experience communicating business implications of data relationships and results of financial models to multiple business partners.
- Demonstrated experience in public speaking and use of appropriate presentation skills.
- Demonstrated experience in managing and leading large complex projects related to analytics.
Additional Knowledge & Skills
- Strong knowledge of the property and casualty insurance industry, including insurance products, pricing, distribution channels, customer experience, and book-of-business performance, with the ability to understand how changes across products, pricing, digital, service, contact center, and operational functions impact growth, retention, profitability, and partner performance.
- Demonstrated ability to integrate and synthesize data and insights across multiple functions, including product, distribution, customer experience, digital, contact center, operational, and financial domains, to develop a comprehensive understanding of business performance and identify actionable opportunities.
- Experience developing analytical frameworks, measurement strategies, forecasting models, and business cases that quantify expected business impact, support investment decisions, and inform strategic recommendations in partnership with Finance and business leaders.
- Advanced analytical and problem-solving capabilities, including hypothesis development, exploratory data analysis, identification of trends and business drivers, and translating complex findings into clear, actionable insights and recommendations.
- Exceptional communication, storytelling, and data visualization skills, with the ability to create executive-level presentations, communicate complex analytical findings, influence decision-making, and effectively challenge assumptions using data-driven evidence.
- Working knowledge of digital analytics, contact center analytics, and related measurement disciplines, with the ability to partner effectively with specialized analytics teams and incorporate their insights into broader business strategies.
- Experience leveraging AI, automation, and modern analytical tools to improve productivity, accelerate insight generation, and develop pragmatic business and data solutions while maintaining appropriate governance, validation, and business judgment.
- Proven people leadership experience, including leading and developing analytical teams, coaching employees in business acumen, analytical thinking, data visualization, communication, automation, and AI-enabled analytics, while fostering a high-performing and collaborative team culture.
- Demonstrated success leading complex cross-functional initiatives and influencing stakeholders across multiple business areas through strong leadership presence, business acumen, strategic thinking, curiosity, and sound analytical judgment.
Travel Requirements
Physical Requirements
- Work that primarily involves sitting/standing.
Additional Information
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
In this Hybrid role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston).
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We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
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