Partner Assistance Manager

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Partner Assistance Manager (Trade Sales) will lead the trade team to achieve the organizational goals in trade sales revenue and provide exceptional customer service delivery.  In this role, you will manage the travel agency reservation process, inquiries, changes, and cancellations received through the global call center. The Partner Assistance Manager will be passionate about The Ritz-Carlton Yacht Collection brand and will introduce the unique opportunity of our yacht vacations to travel professionals across the globe. 

Essential Functions

Competency

Education:

• Minimum 2-year college degree or 3 years’ experience equivalent

Skills & Experience:

• Minimum 2 years of Customer Service and Sales experience required, ideally from a luxury cruise background 
• Must commit to delivering a high level of guest service
• Ability to maintain positive, pleasant behavior while engaging customers & colleagues
• Possess excellent written & verbal communication skills
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
• Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions
• Ability to follow our exclusive RCYC Sales Process
• Ability to adhere to strict attendance policy, including scheduled work shift, lunch/break adherence, attendance, and punctuality
• Ability to learn and utilize the reservation system

Expected Hours of Work

• Full-time (40-hour work week)
• Hours are shift-based; flexible to work weekends and public holidays
• Occasional opportunity for overtime
• Office Based

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.