Partner Development Lead Manager - Android Enterprise

Key Responsibilities

• Provide strategic guidance and advisory services to stakeholders when required.
• Provide subject matter expertise, analysis and recommendations to improve efficiency, performance and operational processes.
• Develop regional reports showing Partner Expertise validation status by priority, product and partner.
• Develop training completion targets by quarter/year with the Business Development team.
• Develop a regional training plan with the Business Development and Regional Enablement teams to ensure Partner Expertise requirements are fully validated.
• Prepare weekly, monthly, quarterly and yearly status reports covering Partner Expertise validation by region, priority, product and partner.
• Proactively support P0/P1 Partners through their Partner Expertise validation journey in partnership with Regional Training & Enablement Leads.

Collaboration with Regional Enablement & Engagement Teams

• Obtain regular updates on Partner onboarding and validation status.
• Communicate which Partners are ready to undertake training.
• Obtain learning completion reports and update status trackers.
• Highlight training compliance issues to the Business Development team.
• Notify the Engagement team when Partners complete their validation journey.
• Ensure Partners are aware of available resources and guide them on how to use them effectively.

Collaboration with Business Development

• Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners.
• Regularly report Partner onboarding and validation status against regional targets.
• Identify and highlight individual Partner account issues that require Business Development attention.

Collaboration with Partner Escalation Desk (PED)

• Obtain updates on Product Excellence validation.
• Identify issues affecting validation progress and take appropriate remedial action.
• Collect Partner feedback and escalate issues to the relevant teams.
• Guide Partners toward resources such as:
  • Training
  • Product documentation
  • Knowledgebase articles
  • Discussion forums
  • Highlight relevant issues to the Business Development team.

  Collaboration with Solutions Engineering

  • Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers.
  • Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums.

Minimum Qualifications & Experience

• Bachelor’s Degree or equivalent professional experience
• 3–5 years of experience working with Channel Partner Programs with IT vendors
• Preferred experience working within the mobility partner ecosystem, including:
  • Carriers
  • Device resellers
  • Device manufacturers
  • Enterprise mobility management vendors
  • Security vendors

  Required Technical Skills

  • Advanced spreadsheet knowledge, preferably Google Sheets:
    • Reporting
    • Charts
    • External data sources
    • Salesforce CRM:
      • Report creation
      • Salesforce navigation

      Required Soft Skills

      • High attention to detail
      • Excellent written and verbal communication skills
      • Strong time management