Role Summary
In support of Cigna Healthcare’s Individual Dental Plans sales, distribution, and partner channel strategies, the Agile Product Owner / Advisor leads business ownership, integration readiness, and delivery execution for multiple external partner solutions. This role serves as a strategic liaison between external enrollment partners, internal business stakeholders, technology teams, operations, and Agile delivery teams to ensure partner integrations are implemented effectively, maintained reliably, and continuously improved to support growth, service continuity, and a strong broker and customer experience.
The position combines Agile product ownership, technical account management, partner relationship management, and operational issue resolution. The Advisor translates business and partner needs into actionable requirements, manages priorities across a high-volume portfolio of partner-facing work, supports implementation and post-launch performance, and drives alignment across product, engineering, operations, compliance, sales, and external partner teams. The role is accountable for enabling scalable, compliant, and reliable integrated partner solutions across distribution channels.
Key Responsibilities
- Serve as business owner and Agile Product Owner / Advisor for multiple integrated partner solutions, including external enrollment platforms, digital broker partners, distribution channels, and related operational integrations.
- Act as the primary liaison between external partners and internal business, technology, operations, compliance, product, and scrum teams to align partner needs with delivery priorities and business outcomes.
- Translate business objectives, partner requirements, regulatory considerations, and operational needs into clear features, user stories, acceptance criteria, and delivery priorities.
- Own and manage the backlog for partner-impacting initiatives, ensuring work is prioritized, refined, sequenced, and ready for Agile delivery teams.
- Lead partner implementation readiness, including requirements validation, testing coordination, launch planning, go-to-market readiness, and operational handoff.
- Coordinate cross-functional delivery across product, engineering, operations, sales, compliance, vendor, and partner teams to manage dependencies, mitigate risks, and maintain execution momentum.
- Serve as a trusted strategic contact for external partners by supporting integration strategy, issue resolution, escalations, and ongoing performance management.
- Manage post-launch support for partner solutions by monitoring operational performance, triaging issues, coordinating root-cause analysis, and guiding partner-impacting defects through resolution.
- Support production stability and service continuity by partnering with technology and operations teams to resolve incidents, communicate impacts, and prevent recurrence.
- Lead user acceptance testing, release validation, and business sign-off to ensure delivered solutions meet expected business, partner, customer, and broker outcomes.
- Evaluate partner workflows, system performance, customer experience, broker usability, and operational impacts to identify opportunities for continuous improvement.
- Support training, documentation, playbooks, and internal/external enablement materials to ensure consistent adoption of partner integration processes and capabilities.
- Contribute to governance standards, intake routines, prioritization practices, and best practices for managing external partner integrations across the distribution ecosystem.
Required Qualifications
- 5+ years of experience in Agile product ownership, technical account management, partner integrations, systems analysis, product delivery, implementation management, or related business technology roles.
- Experience supporting external partner integrations, enrollment platforms, distribution partners, vendor-supported systems, APIs, data exchanges, or digital sales/service platforms.
- Strong understanding of Agile delivery practices, including backlog management, user story creation, acceptance criteria, refinement, sprint planning, release validation, and UAT coordination.
- Demonstrated ability to translate business, operational, regulatory, and partner requirements into actionable technology deliverables.
- Experience managing escalations, production issues, partner-impacting defects, or operational support workflows from intake through resolution.
- Ability to coordinate delivery across business, technology, operations, compliance, product, vendor, and external partner stakeholders in a matrixed environment.
- Strong communication skills with the ability to explain complex technical and operational topics clearly to both business and technical audiences.
- Experience using Jira or similar Agile backlog and workflow management tools.
- Knowledge of health insurance operations, ACA marketplace processes, enrollment workflows, broker distribution, or regulated healthcare environments.
Preferred Qualifications
- Experience with Individual and Family Plans, ACA marketplace enrollment, direct enrollment, web-based entities, broker platforms, or health insurance distribution channels.
- Experience working with external digital broker partners, consumer platforms, call center platforms, quoting and enrollment engines, CRM platforms, or partner integration playbooks.
- Experience supporting API integrations, XML/data mapping, rate or enrollment data workflows, payment-related integrations, or operational data handoffs.
- Experience managing go-to-market readiness, partner launches, release communications, training, and post-launch stabilization.
- Experience working in a scaled Agile environment with cross-functional product, engineering, architecture, QA, and operations teams.
- Familiarity with compliance, regulatory, audit, privacy, and documentation requirements in a healthcare or insurance environment.
Key Skills & Behaviors
- Partner- and customer-focused mindset with a strong commitment to service continuity, broker usability, and operational excellence.
- Ability to build trusted relationships with external partners and internal stakeholders while navigating competing priorities.
- Strong analytical and problem-solving capability with the ability to connect operational impacts, technical dependencies, and business outcomes.
- Comfortable operating in ambiguity, managing high-volume priorities, and driving clarity across complex, cross-functional initiatives.
- Strong ownership and accountability for delivery execution, issue resolution, and continuous improvement.
- Ability to influence without authority and align stakeholders around shared priorities, risks, decisions, and timelines.
- Agile mindset focused on learning, feedback, value validation, and predictable delivery.
- Continuous improvement orientation with a focus on scalable processes, data-informed decision making, and repeatable partner integration practices.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
