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Tempe, Arizona, United States
Onsite
Full-Time | Tempe, AZ
At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.
The Partner Operations Manager leads Operations within Basata's Partner Success team — the connective tissue between the team that launches new partners and the team that manages ongoing relationships. You'll run two teams: Documentation & Workflow Specialists (who maintain the workflow documentation keeping every partner account compliant and consistent) and Agent in the Loop.
We need someone who has built and led operations inside a medical practice — not just worked within someone else's system — and who can manage documentation quality, project timelines, and medical records processes with rigor.
Lead the Documentation & Workflow Specialists team — own workflow documentation, SOPs, and change management as regulations, EMR configurations, and practice protocols evolve; set KPIs and SLAs for quality and turnaround
Own how medical records are created, managed, and mapped across partner accounts
Manage projects across teams — keep the operational backbone (SOPs, portfolio and workload tracking) current, and drive go-live/handoff coordination
Bridge Partner Integration and Growth Partner — equip account managers with product, workflow, and documentation status; resolve escalations
Lead the Agent in the Loop team — scheduling, coverage, QA, performance management, and reporting to the Director
Experience building or leading operations within a medical practice or hospital — hands-on practice operations, not just following someone else's process
Project management experience — running timelines, coordinating cross-functional teams, owning go-live/handoff processes
Experience leading medical records / HIMS functions — how records are created, managed, and mapped into workflows
Strong record-keeping and documentation experience — SOPs, playbooks, compliance with state and federal healthcare regulations
People management experience across vendor or clinical support staff (Medical Assistants, workflow specialists, care coordinators)
Familiarity with EMR systems (Epic, Athena, Modernizing Medicine, Nextech, or equivalent)
Working knowledge of HIPAA and BAA requirements
HIMSS certification and/or PMP
Background in specialty medical practice operations and understanding of medical practice workflow
Lean Six Sigma or project management support
Drive real impact. Your work helps clinics run more smoothly and gets patients care faster, with fewer headaches.
Shape something meaningful. You'll play a real role in both the systems and the experience, not just execute someone else's design.
High ownership. We trust you to lead, build, and bring ideas to life.
Work with purpose. We're solving real problems in healthcare with tools people rely on every day.
Find a way: We own outcomes — no excuses, no shortcuts. Whatever the challenge, we find a way.
Dream big: We refuse to accept that healthcare has to be broken, and we act deliberately to build a better version of it.
Obsess over the customer: Every decision starts with empathy for the people we serve — without compromising ethics, privacy, or trust.
Always be learning: We're relentless about growth — our own and each other's — because it makes us better teammates and leaders.
Move fast, deliver excellence: Speed unlocks momentum, but only paired with precision. We test, ship, and iterate quickly, and hold a high bar.
