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Seattle, Washington, United States
Onsite
Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest "I don't know." For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
We are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.
Partner-led accounts present an exciting dynamic: by collaborating closely with enterprise partners, we have the unique opportunity to build trust across both relationships and champion long-term client success. When nurtured effectively, partners become true force multipliers—bringing established credibility, deep insights, and early line-of-sight to client needs. This role exists to foster those collaborative, high-value relationships and unlock maximum impact for our partners and their clients alike.
You'll own a portfolio of partner-led end-client accounts, concentrated in SMB and mid-market, and spearhead the Partner Customer Journey Map that empowers partners and clients at every step from onboarding to renewal. As the pioneer in this dedicated motion, you'll have the exciting opportunity to shape our strategic playbook and directly influence the expansion of our partner channel.
This is a fit for someone who's managed accounts through an intermediary before (a broker, a reseller, a channel partner) and knows the job isn't just customer success, it's managing a partner relationship on top of it.
4-6 years of experience in customer success, account management, or partner/channel management in B2B SaaS
Direct experience managing accounts or relationships through an intermediary (broker, reseller, channel partner, or similar), and a clear understanding of how that changes the job from direct account management
Comfort managing a higher-volume, lighter-touch book of SMB/mid-market accounts, with the organization to run repeatable processes across many accounts at once
A consultative, outcomes-oriented style: you anchor on what changed for the partner and the end client, not how many calls you logged
Experience influencing a customer or partner journey from scratch, or strong instincts for what that process should look like
Genuine excitement about using AI to do your job better, with hands-on examples of how you've already brought it into your workflow
Strong written and verbal communication, since you'll regularly translate between what a partner needs to hear and what an end client needs to hear
A self-starter mentality: you're energized by ambiguity and building process where none exists yet
Startup experience at a similar stage company
Experience specifically with insurance brokers, TPAs, or benefits consultants as channel partners
HR tech or benefits industry experience
Experience standing up a shared reporting or health-scoring view for external partners
We respect your time and aim to keep things efficient:
Introductory call with our Talent team (30 min)
Conversation with the SVP of Customer Experience (45 min)
Team interviews with CX team members and cross-functional partners (90-120 min)
Comp: $130K-$150K OTE
Benefits include: stock options, medical/dental/vision, and 401k
Avante is an Equal Opportunity Employer. We’re building a diverse, inclusive team and welcome candidates of all backgrounds.
