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South Africa remote, ZA
Remote only
About the Role
The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.
This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.
The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.
Renewal Ownership & Revenue Protection
Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
Partner Health & Risk Management
Establish proactive partner health management to identify and mitigate churn risk.
Partner Engagement & Value Realization
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
Cross-Functional Alignment
Operate as a central coordination point across Channel functions.
Role Scope & Boundaries
Owns:
Does Not Own:
This role is focused on revenue protection, not revenue creation.
Retention & Operational Excellence
Partner & Customer Success Leadership
Cross-Functional Collaboration
Qualifications
