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Sydney, New South Wales, Australia
Hybrid
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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Partner Success is dedicated to supporting Partners to drive Customer Success. We achieve this by providing pre-sales and delivery support, enablement and engineering solutions that inspire confidence in Salesforce systems and capabilities. This team supports the ANZ Partner Ecosystem through quality consulting resulting in the successful implementation and adoption of the Salesforce Customer Success Platform.
The Partner Success team collaborates closely with Partner Pre-Sales and Delivery Teams, Partner Account Managers, Partner Sales Managers, and a wide array of cross-functional teams including Sales, Builder Org, Solution Engineering , the Customer Success Group, Services, Product, and Partner Support.
The Role
The role of a Technical Architect in the Alliances & Channel’s Partner Success team is to provide Partner PreSale and Delivery Support to Partners in the ANZ region. As an AI and Data specialist, you will act as a senior, hands-on technical leader and trusted advisor to our partners. The role is both business and technical - it is as important to understand the customers’ requirements and use cases as it is to understand how our solutions meet these. You will also play a key role in coaching & mentoring the team around you whilst simultaneously being hands on technically.
The Technical Architect must have a strong desire to demonstrate their technical and solutioning skills, including the ability to solicit business outcomes, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
There are the main functions of the team:
1. Assessment & Evangelization: Deep understanding of the partner landscape and AI+ Data +CRM solutioning. Sharing a compelling Agentforce story to our partner ecosystem, capturing partner mindshare, and driving integration of Salesforce technology into partner use cases. Collaborating closely with internal teams to provide the optimum solution development for Customers through amplifying partners.
2. Solution Co-Creation: Providing technical expertise for Salesforce products and solutions to the partner ecosystem, supporting our Global System Integrators (GSIs) and Regional/Local SIs. Leadership and scalable resources such as prototypes, checklists, technical reference architectures, customer stories to drive sales growth.
3. Strategic Advisor: serve as a strategic advisor and platform expert to Salesforce Partners with priority given to ‘Managed’ or strategic partners. They will collaborate with our Partners during solution development and implementation cycles to share their extensive knowledge of the Salesforce platform and product suite, focusing on providing expertise on our AI products solutions (both new and existing, acquired and core) where required. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system, and provide guidance to internal & partner teams during the sales process and initial implementation (aka Activation).
Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators.
Your Impact
Experience/Skills required
This is a technical subject matter expert role so the following certifications are highly regarded:
Essential:
Salesforce.com Agentforce Specialist
Salesforce.com Agentblazer Legend
Salesforce.com Certified Data Cloud
Salesforce.com Admin
High Regarded:
Salesforce.com Certified Sales Cloud
Salesforce.com Certified Service Cloud
Salesforce.com Omnistudio Developer
Salesforce.com Industry-based certifications (e.g. FSC, Health, Revenue, Loyalty etc)
Salesforce.com Salesforce Platform App Builder (Developer/Builder)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
