Partnership Manager

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together – guide us in everything we do.

Finnair Plus is Finnair’s loyalty program, designed to reward and engage our members by offering valuable ways to collect and use Avios. Our team works across industries to build strong, strategic partnerships that enhance customer value and drive profitable growth. We work with all major brands in the travel industry, for example car rental companies and hotels, but also with financial companies and retailers.  
  
We are now looking for a 
  
PARTNERSHIP MANAGER 
  
to manage Finnair Plus partnerships and to build strong internal and external relationships to deliver on partnership goals. Finnair Plus has nearly 150 partners among others in airline, travel, finance, hospitality, and retail sectors. These partnerships generate us significant revenue and strengthen the engagement between customers and Finnair.  
 

In this role you will be responsible for identifying, negotiating, and managing new loyalty partnerships, and for growing both new and existing partnerships through joint business planning, regular business reviews, and ongoing performance follow-up. You will also design new partnership models to unlock value for Finnair, partners, and customers alike.  
 

Customer Loyalty belongs to Customer Engagement department within Commercial & Customer Experience unit of Finnair. The team of nine colleagues is responsible for Finnair Plus program and partnerships, and for driving engagement and retention of Finnair Plus members toward Finnair. 

Main responsibilities: 

• Developing value propositions and business models to drive value for customers, Finnair, and partners.
• Actively managing Finnair Plus partnerships with external and internal stakeholders.
• Maintaining a strategy for identification and engagement of potential partners.
• Creating business cases for e.g. investing in new partnerships, and ensuring loyalty business profitability.
• Managing internal co-operation with stakeholders to ensure the smooth launch, execution, and development of partnerships.
• Growing partnerships through joint business planning and regular business reviews, including managing partner marketing activities and partner content updates.
• Target setting, follow-up, and development of KPIs relevant to each partner and working with stakeholders to ensure that reporting and analytics tasks are completed.

Our expectations: 

• Commercial acumen, ideally proven over a minimum 5 years of relevant work experience.
• Experience in leading commercial negotiations, financial modelling, B2B sales, key account management, and/or business development.
• Proven track record in stakeholder management and project management.
• Good understanding of financial analysis.
• Strong customer and sales orientation with a proactive approach to growing partner accounts.
• Excellent presentation and negotiation skills.
• Ability to influence senior management.
• Fluency in Finnish and English, both written and spoken.
• Master’s or bachelor’s degree in a relevant field.

Working at Finnair:

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop. 

We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi sport (culture, health & wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.

Are you ready for the challenge and want to join our team? Submit your application with your CV, cover letter and salary expectation no later than Thursday, 26 November 2026.  
 

Please note that the hiring process includes a pre-employment security clearance and a drug test. 
 

If you have any questions about the role, please contact Hans Vermilä (Head of Loyalty Partnerships) by phone +358 44 265 2353 on the specified hours stated below (GMT +02:00):

• Tuesday, 17 November between 11am to 12pm
• Thursday, 19 November between 9am to 10am

Please note that we do not process applications submitted by email.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, bringing together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.