Parts Counter

• Provide front counter (over the phone and walk in) and/or shop parts counter sales support.
• Develop and maintain customer relationships.
• Source and order new and used CAT and non-CAT parts. 
• Manage backorders and provide updates regarding estimated shipping.
• Process parts credits and customer orders.
• Participate and adhere to on-site safety requirements.
• Participate in parts sales related special projects and assignments.
• Participate in call quality and performance initiatives as required.

Other functions may include but are not limited to:

• Pulling customer and branch parts orders.
• Packing and labeling parts orders for shipments.
• Warehouse duties and housekeeping as required.
• Hydraulic hose building.
• Core inspections.

Qualifications:

• Strong organizational skills.
• A demonstrated ability to prioritize in a fast paced team environment.
• Team oriented.
• A keen attention to detail.
• Excellent interpersonal and customer service skills.
• The ability to form strong relationships with customers and co-workers.
• Effective verbal and written communication skills.
• Successful completion of grade 12.
• 3 – 5 years previous experience working with customer sales, parts and/or warehouse is required.

Assets:

• Caterpillar parts product knowledge would be considered an asset.
• A working knowledge of DBS, Service Information System (SIS)/ Technical Marketing Information (TMI), ProcureIT and Antares will be considered an asset.
• Journeyperson Parts certification is preferred.
• If candidate is not certified, a willingness to complete the Parts Apprenticeship Program mandatory as well as the successful completion of Finning Pre-Apprenticeship Testing.

Competencies:

• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
• Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
• Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
• Accountability: Work as part of a team to meet branch commitments to company and customer satisfaction. Adhere to all Finning policies, procedures and standards.