Partner with the best
Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong partnerships with customers, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and the energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.
Fuel your passion
The Parts & Repairs Project Manager will be responsible for all activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working. Contributes to plan of larger unit.
Responsibilities, authorities and accountabilities
- Manage the end-to-end fulfillment of Purchase Orders (POs) for parts and repair services within the turbomachinery business.
- Coordinate all order fulfillment activities to ensure customer requirements are met accurately and efficiently.
- Serve as the primary point of contact for internal teams, suppliers, repair facilities, logistics providers, and customers throughout the order lifecycle.
- Monitor and track the status of parts procurement, repair execution, and shipment activities to ensure on-time delivery commitments are achieved.
- Proactively follow up with manufacturing, repair shops, vendors, and logistics partners to identify and resolve potential delays.
- Drive timely fulfillment of customer orders while maintaining the highest standards of quality, compliance, and operational excellence.
- Ensure all products and repair services meet contractual, technical, regulatory, and customer-specific requirements.
- Manage order priorities and expedite critical shipments to support customer operational needs and minimize equipment downtime.
- Coordinate cross-functional activities among engineering, sourcing, operations, quality, logistics, and customer service teams.
- Maintain accurate order status updates and provide regular communications to customers regarding progress, milestones, and expected delivery dates.
- Review customer purchase orders for completeness, delivery requirements, contractual obligations, and special instructions.
- Develop and maintain strong customer relationships through consistent follow-up and proactive issue resolution.
- Monitor key performance indicators (KPIs) related to on-time delivery, quality performance, fulfillment efficiency, and customer satisfaction.
- Identify process improvement opportunities to enhance fulfillment performance, reduce lead times, and improve customer experience.
- Manage escalations related to delivery issues, quality concerns, supply chain constraints, and repair turnaround times.
- Ensure documentation, certifications, inspection records, shipping documents, and repair reports are completed accurately and provided to customers as required.
- Collaborate with quality assurance teams to ensure products and services meet established standards prior to shipment.
- Support inventory planning and material availability efforts to improve fulfillment performance and customer responsiveness.
- Work closely with procurement teams to secure critical materials and components needed to satisfy customer demand.
- Analyze fulfillment trends and provide recommendations to management for continuous improvement initiatives.
- Maintain compliance with company policies, customer contracts, industry standards, and safety requirements.
- Drive customer satisfaction through effective communication, reliable delivery performance, and rapid resolution of customer concerns.
- Balance customer expectations with operational capabilities while maintaining service excellence and profitability objectives.
- Participate in operational reviews and provide visibility into order status, risks, opportunities, and recovery plans.
- Lead efforts to improve delivery reliability, repair cycle times, supply chain performance, and overall customer experience.
- Ensure all commitments are executed with a strong focus on quality, responsiveness, accountability, and customer success.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services). Minimum of 3 additional years of experience in Customer Contract Management.
- Experience managing order fulfillment, customer operations, supply chain, or aftermarket services within the turbomachinery, rotating equipment, energy, industrial manufacturing, or aerospace sectors.
- Strong understanding of parts management, repair processes, procurement, logistics, and customer delivery requirements.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Excellent project management, problem-solving, and organizational skills.
- Strong customer-facing communication and stakeholder management capabilities.
- Proven track record of driving on-time delivery, quality performance, and customer satisfaction.
- Ability to work effectively across cross-functional and global teams.
- Proficiency with ERP systems, order management tools, and Microsoft Office applications.
Work with Us
Our people are at the heart of everything we do at Baker Hughes. We know we’re at our best when all our employees are thriving, engaged, and able to bring their full potential to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at every level to bring out the best in everyone.
Working for you
Our innovations have revolutionized energy for over a century. But to keep moving forward into the future, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contributions.
The Baker Hughes internal title for this role is: Services Professional - Customer Contract Management
