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Temple, Texas, United States
Onsite
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.
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Job details
Pay: From $18-$20 per hour
Job Type: Part-time & Full time
Shift & Schedule: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays
Work Setting: In-Person/ Hospital Setting
Benefits
Job Description
Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital.
As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience. Additionally, the VMC monitors the Weapons Detection Software program under the direction of Public Safety.
Essential Functions
Knowledge & Skills
Work Experience
Education
Required Licensure, Certification, etc.
Towne Park is committed to offering competitive, fair, and commensurate compensation. Towne Park is an Equal Opportunity Employer.
Additional Job Details:
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18-$20 per hour
Work Schedule: The work schedule for this position is the following: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s)
% of Time
Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.
25%
Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.
25%
Ensure compliance with Visitor Management procedures and protocols.
25%
Monitor condition of physical area and promptly report anything below standard to management.
15%
Other duties as assigned.
10%
The total amount of time for all functions of the job
100%
Education:
Required Licensure, Certification, etc.:
Work Experience:
Knowledge & Skills:
Authority to Act:
☒ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
☐ Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
☐ Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.
Budget Responsibility:
☒ The employee has control over resources available only.
☐ The employee has control over a department(s) budget.
☐ The employee has authority to develop. Manage and control a department(s) budget.
☐ The employee has authority to make financial decisions on behalf of TP.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
☒ Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
☐ Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
☐ The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
☒ The majority of work will be performed in climate-controlled environment; but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 0% may be required.