Position Title:
Patient Access Manager - Stephenson Cancer Center
Department:
SCC Clinic Patient Services
Job Description:
The Manager of Clinic Operations manages the day-to-day administrative, operational, and financial functions of one or more outpatient clinic offices. Provides leadership to clinic office staff while ensuring efficient operations, high-quality patient experience, and compliance with organizational, regulatory, and financial requirements.
Essential Job Duties
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
- Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
- Manages and develops clinic office staff; responsible for hiring, training, performance management, and staff engagement.
- Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
- Partners with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
- Analyzes operational metrics (e.g., access, staffing, productivity, patient satisfaction) and implements process improvements.
- Supports budget accountability, expense management, and optimization of clinic resources.
- Leads change initiatives and operational improvements aligned with enterprise strategy.
- Typically responsible for one or more clinic locations or specialty practices.
General Job Duties
- Performs other duties as assigned
Minimum Requirements:
Education: Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or related field required.
Certification/License/Registration: None required.
Experience: At least 3 years of progressive leadership experience in ambulatory or clinic operations required.
Knowledge, Skills & Abilities
- Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations, with accountability for day‑to‑day compliance and risk escalation.
- Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.
- Strong people‑management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.
- Effective verbal and written communication skills to clearly convey expectations, provide feedback, and collaborate with staff, providers, and leadership.
- Analytical and problem‑solving skills to identify operational or patient‑care improvement opportunities, assess root causes, and implement process improvements at the clinic level.
- Proficiency in Microsoft Office tools (Word, Excel, Outlook) to support scheduling, reporting, data tracking, and communication.
- Ability to manage teams across one or multiple clinic locations, ensuring consistent service delivery, workflows, and performance expectations.
- Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
