Patient Access Representative

Join Cleveland Clinic’s Lodi Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based hospital is a member of Cleveland Clinic Akron General and has provided top-quality patient care to the communities in and around Medina County since 1920. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works evening/night rotation from 3:00 p.m. – 11:30 p.m. and 11:00 p.m. – 7:30 a.m.  with weekend and holiday rotation requirements.

*Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday – Friday from 8:00 a.m. – 4:30 p.m. on-site at Stow Health and Wellness Center. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. To be considered for this role, you will need to acknowledge that you are able to attend the full duration of the training.* 

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register   

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year  

• Basic PC software application knowledge and ability to use multiple data systems 
• Ability to work confidently and efficiently in an emergency department setting