Patient Access Representative I

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to other positions within Customer Service and various departments within Cleveland Clinic.      

A caregiver in this position works days from 10:30AM – 7:00PM, including rotating weekends and holidays. 

*Please note that if you are selected, you will need to attend a 3-week EPIC training starting on your first day. The training is on-site at Mercy Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.* 

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

• Excellent communication, organizational and interpersonal skills 

Preferred qualifications for the ideal future caregiver include: 

• Experience using EPIC 

• Previous healthcare registration experience