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Kansas City, Missouri, United States
Onsite
Join Our Team as a Patient Access Representative in our Pulmonary Clinic!
We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.
✅ Conduct professional patient interviews to obtain demographic, financial, and biographical information
✅ Verify patient insurance eligibility and confirm benefit coverage
✅ Gather and document information necessary for accurate billing and reimbursement
✅ Maintain compliance with federal and state regulations related to patient registration and data collection
✅ Collect patient payments using professional communication and negotiating techniques
✅ Provide information regarding available financial resources, including payment plans and lines of credit
✅ Deliver exceptional customer service while ensuring registration accuracy and efficiency
✅ Accurately enter and maintain patient information within electronic systems
✅ Support efficient workflow and departmental productivity standards
✔ Strong customer service and communication skills
✔ Ability to answer registration-related questions with minimal supervision
✔ Excellent attention to detail and organizational skills
✔ Strong computer proficiency and data entry accuracy
✔ Critical thinking and problem-solving abilities
✔ Ability to multitask and thrive in a fast-paced healthcare setting
• Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership
• Demonstrate proficiency in registration processes for at least one assigned location
• Consistently maintain a minimum customer service review score of 92%
• Meet productivity and performance goals as applicable
🌟 Work in a specialized Pulmonary Clinic caring for patients throughout their healthcare journey
🌟 Be part of a team dedicated to delivering outstanding patient experiences
🌟 Develop expertise in healthcare registration, insurance verification, and patient financial services
🌟 Enjoy a collaborative, patient-centered work environment
If you are passionate about customer service and enjoy helping patients navigate their healthcare experience, we encourage you to apply today! 💙
Applicable Experience:
Less than 1 year