Patient Access Supervisor

CAREER OPPORTUNITY OFFERING:

**This position is an on-site role and candidates must be able to work on-site at Bon Secours - Harbour View Medical Center in Suffolk, VA

We are searching for the next Patient Access Supervisor Champion. The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Job Competencies:

• Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

• Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.

• Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.

• Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

• Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.

• Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Job Responsibilities:

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates to staff.

• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.

• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.

• Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.

• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.

• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.

• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

• Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.

• Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.

• Assists with staff evaluations. Maintains time/attendance system.

• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Employment Qualifications:

• Certified Healthcare Access Management (CHAM)

• Certified Revenue Cycle Representative (CRCR)

• High School Diploma or GED

Experience, Knowledge, Skills and Abilities we Love:

• 2 Year/ Associates Degree or 4 year/ Bachelor's Degree

• 2-3 years of supervisory experience in healthcare or business field preferred

• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.

• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.