As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.
What You’ll Do
- Greet and screen patients to determine how we can best support them
- Answer questions about services and promotions
- Spot potential leads and keep patient flow running smoothly
- Manage scheduling, daily office tasks, and financial and administrative duties
- Handle insurance verification, inventory, and patient records
- Partner with clinic and home office teams to support operations
- Assist with marketing efforts, events, outreach, and patient retention activities
Who Thrives in This Role
- Eager learners whose career is centered around working in a medical practice
- Strong multi-taskers with solid problem-solving skills
- Punctual, reliable professionals
- Individuals who genuinely love helping others
Why It’s Rewarding
You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.
Full Time: Monday through Friday, 36 - 40 hrs a week. No Weekends and No Evenings.
Location: Dublin, OH.
Compensation: $20.00 - $22.00 an hour.
- Pay is commensurate with experience and qualifications.
- Monthly Bonus Opportunities
Essential Duties and Responsibilities:
- Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
- Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
- Schedule and confirm appointments and conduct outbound retention calls to patients.
- Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
- Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
- Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
- Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
- Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
- Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
- Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
- Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
- Track marketing calls and inquiries from initial contact through the point of sale
- Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
- Training support for other location front office staff, as may be appropriate
Education and Experience Requirements:
- A minimum of 10 years office management experience in a customer driven industry is a plus.
- High school diploma or equivalent (GED)
Required Skills:
- Strong computer skills
- Experience with word processing and database software.
- Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
- Excellent oral and written communication skills.
- Basic understanding of accounting procedures and good math aptitude.
- Strong customer service orientation.
- Excellent organizational skills.
- Ability to manage multiple tasks within strict deadlines.
- Ability to input and track sales revenues and balance accounts daily and monthly.
- Detail oriented.
- Front desk medical experience required.
Physical Demands:
- Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
- Must be able to pick up after an interruption to complete tasks that require focus.
- Must be able to lift boxes up to 20 pounds.
Benefits
We offer a competitive and comprehensive benefits package which includes:
- 401(k) with matching
- Health, dental, and vision insurance
- Life insurance - employer paid
- Option to purchase additional life insurance - AD&D
- Critical Illness
- Hospital Indemnity
- STD & LTD
- Paid time off
- Employee discounts
