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Baton Rouge, Louisiana, United States
Onsite
The LSU Small Animal Hospital is seeking a self-motivated, compassionate, animal loving individual to be part of our patient care team. Our Medical and Radiation Oncology Patient Care Coordinator will work within the Oncology department acting as a client advocate, ensuring that each client experience matches the excellent care offered to their pets. They will be responsible for coordinating the Client Service activity of patients within the Primary Departments, as well as various sub-specialty clinics. The individual will be responsible for scheduling patients with the team, rDVM communication, record keeping, while facilitating and encouraging a positive client experience for all. The patient care coordinator should have excellent analytical skills to be able to understand and explain procedures and protocols of the department offered to the patient. Shifts vary depending on needs of the area. This position is considered essential personnel and participates in Holiday rotations and other times when the hospital remains open.
Job Responsibilities:
30% Client & rDVM Communication: Act as the primary liaison between clients, the clinical team, and referring veterinarians. You will ensure that all parties are informed about the patient's diagnosis, treatment plans, and follow-up care. Proactively communicate updates and respond to inquiries, fostering trust and transparency. Key tasks include: Delivering complex medical information in a way that is accessible to clients. Ensuring timely responses to rDVM requests for updates or records. Coordinating communications between multiple specialty departments as needed, especially when patient care involves cross-departmental expertise. Ensure that each client understands their pet’s care plan and feels supported throughout their experience at the hospital.
30% Patient Scheduling & Workflow Coordination: Efficiently manage the scheduling of patients, consultations, procedures, and follow-up appointments in the Medical and Radiation Oncology departments. This requires careful attention to both client needs and departmental capacities. Responsibilities include: Balancing the high-demand schedules of both departments to optimize patient care delivery without overburdening clinical teams. Managing urgent cases and ensuring that critical patients receive timely intervention. Adjusting schedules dynamically in response to emergencies or last-minute changes while maintaining a smooth client experience.
15% Medical Records Management & Compliance: Ensure that all patient information is meticulously documented and up to date, in compliance with internal and external regulations. Responsibilities include:Verifying and updating patient demographics, treatment records, and other information within the EMR system. Coordinating the retrieval and dissemination of medical records between departments and external veterinary providers. Verifies that all relevant forms, consents, and treatment approvals are obtained and accurately filed to maintain compliance with legal and procedural standards.
10% Client Experience & Financial Coordination: Manage both logistical and emotional aspects of client interaction with the hospital. Help clients navigate the financial aspect of care, providing clarity on costs and available payment options. Responsibilities include: Assisting clients in understanding payment policies, ensuring deposits are collected, and noting payments for services rendered. Offering and explaining financial assistance options such as CareCredit and External Grant Funding.
Ensuring a compassionate, empathetic approach to clients who may be facing stressful or emotionally taxing circumstances. Ensure clients are satisfied with care received and act as point of contact for clients who may require further clarification on treatments or additional follow-up appointments. Track and update grant fund status on the clients account and inform all parties as needed.
10% Interdepartmental Coordination & Process Improvement: Work closely with the clinical team to facilitate effective communication and coordination between departments, ensuring all involved parties are up to date on patient care developments. Responsibilities include: Acting as the primary coordinator for ensuring that dept emails are answered, assist in prescription requests, and key documents are prepared and communicated effectively. Collaborating with other departments to streamline workflows, identifying inefficiencies and areas for process improvement. Leading efforts to enhance client service standards within the Oncology and Zoological Medicine departments, ensuring that the client journey is seamless from intake to discharge.
5% Other Duties as assigned.
Minimum Requirements:
Bachelor's Degree OR Associate’s degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar duties.
Job Competencies:
Communication skills
Computer Skills
Customer Service
Organizational Skills
Time and crisis management
Ability to multi-task
Special and Physical Qualifications:
Required to work a variety of shifts including nights, weekends, holidays, and "on-call"/relief shifts.
Required to be capable of lifting up to 50 pounds, standing, sitting, walking, bending, reaching above the shoulder, reaching below the shoulder, crawling, twisting, pushing/pulling, grasping, and squatting.
Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.
Skills Needed:
Active Listening, Adaptability, Confidentiality, Customer Service, Data Entry, Detail-Oriented, Task Organization, Time Management
Preferred Skills:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
