At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Primary Duties and Responsibilities:
- Support the Patient Coordination team in conducting outreach calls to patients post-discharge, ensuring follow-up appointments, medication adherence, and patient understanding of discharge instructions.
- Assist patients with non-clinical needs, including navigation of healthcare resources and referrals.
- Collect and accurately document patient information in designated systems.
- Monitor and record patient-reported concerns, escalating clinical issues to licensed staff as appropriate.
- Provide compassionate communication and patient education under supervision, reinforcing instructions related to care plans and self-management.
- Assist with administrative tasks, including organizing records, maintaining data accuracy, and supporting patient scheduling efforts.
- Collaborate with healthcare team members to ensure timely resolution of patient needs and service coordination.
- Adhere to organizational policies, patient confidentiality requirements, and compliance protocols.
Knowledge, Skills, and Abilities:
- Strong interpersonal and communication skills with a patient-centered approach.
- Working knowledge of anatomy, physiology, healthcare concepts, and medical terminology.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated organizational and documentation skills.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration platforms (Teams, Webex).
- Compassion, empathy, and a commitment to providing quality patient interactions.
EDUCATION (Required):
- Currently enrolled in an accredited college or university, including an accredited online degree program. Undergraduate students must have attained at least sophomore standing.
FIELD OF STUDY (Preferred):
- Open to all fields of study. Health-related fields such as Public Health, Nursing, Healthcare Administration, Biology, Pre-Health, Allied Health, or a related discipline are preferred but not required.
SUPERVISION EXERCISED:
- None. This role does not supervise other employees.
QUALIFICATIONS:
Previous Experience:
- Completion of at least one college-level health or science course that provides exposure to healthcare concepts or medical terminology, such as Anatomy & Physiology, Biology, Medical Terminology, Public Health, or a comparable course. (Required).
- Customer service, patient-facing, healthcare-related, or administrative experience is a plus. Current or prior experience as a Certified Nursing Assistant (CNA), Medical Assistant (MA), or similar healthcare support role is preferred but not required.
Knowledge, Skills, and Abilities:
- Ability to demonstrate professionalism, reliability, and a strong sense of accountability.
- Strong interpersonal skills with the ability to establish rapport quickly with patients, families, and healthcare team members.
- Excellent verbal and written communication skills.
- Basic knowledge of healthcare practices, medical terminology, and patient-centered care principles.
- Strong problem-solving and critical thinking abilities with sound judgment in knowing when to escalate concerns.
- Organizational skills to manage multiple tasks with accuracy and efficiency.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and collaboration platforms such as Teams or Webex.
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
- Compassion, empathy, and sensitivity when interacting with diverse patient populations.
Certification and Licenses:
- Healthcare-related certification or credential, such as Certified Nursing Assistant (CNA), Medical Assistant (MA), or Basic Life Support (BLS), is preferred but not required.
CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:
- Frequent contact with Patient Coordination leadership and team members.
- Regular interaction with patients and families via phone.
- Intermittent contact with clinical staff for issue escalation.
PRIMARY LOCATION:
Pay Range:
This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.
Visit our website for further information. https://myscpbenefits.com/
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