Patient Coordinator

Job Family:

Patient Care Coordinator

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:
We are looking for a Patient Coordinator to support NIH research activities by coordinating research participant recruitment, scheduling, travel, lodging, admissions, medical records, and communications with patients, caregivers, clinical staff, and other stakeholders. This is a full-time, on-site opportunity in Bethesda, MD.

• Coordinate research participant recruitment, scheduling, travel, lodging, and admission.

• Coordinate screening appointments, procedures, and imaging studies.

• Distribute recruitment/communication materials.

• Serve as liaison among patients, families/caregivers, clinical staff, and other stakeholders.

• Respond to and triage patient questions and issues.

• Maintain patient relationships and communications.

• Collect, scan, upload, and maintain medical documentation.

• Maintain patient files and medical records.

• Create tracking/scheduling reports and spreadsheets.

• Coordinate new patient referrals and obtain outside medical records.

• Support trainee credentialing documentation.

• Monitor scheduling workflow and resolve conflicts.

• Support quality improvement and SOP maintenance.

• Develop training materials and train/mentor Patient Coordinators.

• Coordinate patient travel, lodging, meal reimbursement, and transportation.
• Maintain appointment calendars and send appointment/travel information and reminders.

What You Will Need:

• Bachelor’s degree OR Associate’s plus TWO (2) years of experience is equivalent to a bachelor’s degree.
• Minimum of FOUR (4) years of experience in patient coordination, patient services, or healthcare administrative support within a clinical, hospital, or research setting.
• Knowledge of clinical protocols and medical terminology.
• Proficiency in efficiently drafting correspondence and preparing reports from raw data.

• Skills in designing, establishing, and maintaining electronic and paper filing systems.

• Background in scheduling patient appointments and/or coordinating travel arrangements.
• Prior work maintaining patient records related to patient care arrangements.
• Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.

What Would Be Nice To Have:

• Previous experience working with NIH preferred.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Strong organizational skills and the ability to manage competing priorities effectively.

• Resourcefulness and strong problem-solving skills.

• Strong interpersonal skills and the ability to work effectively in a team environment.
  

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.