Patient Engagement Specialist

Accountabilities:

Engage with patients through inbound and outbound calls to provide assistance with home healthcare monitoring services and encourage consistent participation in their care programs.
Identify and resolve issues related to disconnected monitoring devices, equipment functionality, and difficulties using monitoring services.
Guide patients who are not consistently following their monitoring requirements, providing supportive coaching and practical instructions to improve compliance.
Deliver high-quality patient support by troubleshooting equipment problems, coordinating monitor orders, explaining product features, and answering questions about available services.
Proactively contact patients to communicate updates regarding their monitoring progress, compliance status, and any actions required to maintain effective participation.
Educate patients on the proper use of monitoring devices and services, ensuring they understand the importance of following recommended procedures.
Maintain a compassionate, patient-centered approach throughout all interactions, demonstrating empathy, patience, and professionalism.
Protect sensitive patient information by maintaining strict confidentiality and complying with HIPAA requirements and Protected Health Information (PHI) regulations.
Perform administrative duties, including entering and updating patient demographic information, sending reminders, coordinating follow-ups, and maintaining accurate patient records.
Manage patient information and documentation within the R360 clinic portal, ensuring data accuracy, completeness, and timely updates.
Coordinate effectively with internal departments and healthcare teams to communicate patient needs, resolve outstanding issues, and support continuity of service.
Contribute to a collaborative working environment by sharing relevant information, maintaining clear communication, and supporting efficient patient service delivery.
Participate in weekend on-call rotations as required to provide timely assistance and support to patients.
Requirements:
Previous experience in patient support, healthcare administration, medical assistance, or a related healthcare service environment.
Demonstrated ability to provide compassionate, patient-centered guidance and coaching, particularly when helping individuals understand healthcare procedures and monitoring requirements.
Experience in patient care, medical billing, and appointment scheduling, with an understanding of healthcare administrative workflows.
Excellent verbal and written communication skills, with the ability to interact clearly, professionally, and empathetically with patients, healthcare professionals, and internal stakeholders.
Strong organizational skills and exceptional attention to detail, with the ability to manage multiple responsibilities, patient requests, and administrative tasks simultaneously.
Good problem-solving, critical-thinking, and decision-making abilities, particularly when troubleshooting equipment issues or responding to patient concerns.
Proficiency in computer applications and healthcare management systems, including the ability to navigate digital patient portals and standard office software.
Ability to maintain accurate electronic records, handle confidential information responsibly, and follow established healthcare privacy and security procedures.
Strong interpersonal skills, patience, and a service-oriented mindset, with the ability to remain calm and constructive when assisting patients with different needs.
Ability to work independently in a remote environment while collaborating effectively with multidisciplinary teams.
Reliable and secure high-speed internet connection at home, suitable for voice and video calls and remote administrative responsibilities.
Availability to work full-time, approximately 40 hours per week.
Flexibility and willingness to participate in a weekend on-call rotation to support patients when necessary.
Preferred qualification: Valid Medical Assistant certification, demonstrating recognized healthcare knowledge and patient care competencies.
Benefits:
Hourly compensation: $18–$25 per hour, depending on experience and qualifications.
Full-time employment with approximately 40 working hours per week.
Healthcare benefits, including medical, dental, and vision insurance.
Paid time off (PTO).
Paid holiday time off.
Competitive compensation and comprehensive employee benefits package.
Fully remote working arrangement, offering flexibility to work from anywhere within the United States.
Opportunity to contribute to innovative healthcare monitoring solutions and improve patient engagement.
Collaborative and inclusive workplace culture that values diversity, empathy, and professional development.
Meaningful opportunity to support healthcare providers and positively influence patient experiences and outcomes.