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New York, New York, United States
Onsite
Summary:
The Patient Liaison (PL) is a vital member of our team who works directly with clients and medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all.
Who we are:
Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.
What you’ll do:
The Patient Liaison schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.
Where & When You’ll Work:
This is typically a Monday – Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day. This position is primarily based at the ASPCA Spay/Neuter Mobile Clinics throughout the five boroughs of New York City. Occasional flexibility in reporting to other ASPCA locations is required based on operational needs.
What You’ll Get
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $26.85 - $28.29 per hour
Benefits
Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
Affordable health coverage, including medical, employer-paid dental, and optional vision coverage as well as employer-paid life and long-term disability insurance.
Competitive financial incentives and retirement savings including veterinary state license fee reimbursement and a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities to help you grow as a medical professional. We are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on. We also provide three paid continuing education days and a CE stipend to keep your skills sharp.
Responsibilities:
Responsibility buckets are listed in general order of importance. They include, but are not limited to:
Customer Service
Medical Support
Driving and Mobile Clinic Operation
Qualifications
Educations and Work Experience
Language:
· English (Required)
· Bilingual (Spanish) Strongly Preferred
Language:
English (Required), SpanishEducation and Work Experience:
High School Diploma, GED, or Equivalent Experience (Required)Experience in Community Services, Customer Service, Community Organizing, Advocacy or Related Field