Patient Navigator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500303 OPD Pediatrics

Work Shift:

UR - Day (United States of America)

Range:

UR URC 206

Compensation Range:

$44,511.00 - $60,089.00

Responsibilities:

Under the general supervision of the GCH Pediatric Practice Nurse Manager, the Patient Navigator provides connection and coordination for patients/ families with the Golisano Children’s Hospital specialty departments and external community services. Works closely with healthcare team, patient/families and community-based organizations to assure connections are made in a facilitated, closed-loop referral and navigation process. Serves as both a patient/family advocate and liaison, assuring that patients and their families have access to needed services that promote their health and development.

Ensure timely follow-up on requests to help guide patients through all the various complexities of the healthcare system. Actively engage patients and build strong relationships to help them stay engaged in medical care and improve adherence to recommended care goals.

ESSENTIAL FUNCTIONS

• Responsible for comprehensive support and coordination of patient care for Tier 1 and Tier 2 Complex Care Patients:
  • Assist the RN Case Management Team by actively engaging patients in need of services and/or have been reported as non-adherent to recommended care goals. 
  • Provide superior customer service and establish close relationships with patients to build trust within the health care system.
  • Communicate and work collaboratively with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate patient care.
  • Identify and coordinate resources for patients to overcome barriers to care, such as transportation or preferred clinic visit times.  Actively schedule clinical appointments and transportation as needed.
  • Ensures diagnostic, post hospitalization, and specialty referrals have been executed and results received and acted upon as needed. Investigates failure to receive such information, troubleshoots, resolves, and/or makes recommendations to insure delivery/receipt.
• Provide health-related education and promotion, and support.
  • Provide support and information for patients needing assistance obtaining insurance through the NYS Health Exchange.
  • Meet with patients and/or caregivers to assist with paperwork, correspondence, etc., necessary to ensure linkage to appropriate resources; as well as assist with access to urgently needed resources (e.g., food, housing, medical care).
  • When necessary, acts as liaison between patient/ family & Medicaid, MAS, LDSS, SSA, School, providers, specialty pediatrics, EI etc..
•  Maintain eRecord documentation of all patient encounters and complete reporting requirements according to organization standards.  Respond timely to eRecord and e-mail requests from other clinical team members.
• Adhere to clinical workflow guidance - run required reports as instructed, to identify patients that are non-adherent with prescribed treatment/care goals and perform necessary outreach to engage patients, which may include periodic home visits to check on patient status.
• Participate in clinical and staff team meetings to understand clinical priorities and make recommendations as needed for process improvement.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in healthcare related field required
• Or equivalent combination of education and experience
• 1-3 years' experience in community health, human services, and/or patient liaison/advocate roles preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Communication required

LICENSES AND CERTIFICATIONS

• BCPA-Board Certified Patient Advocate upon hire preferred and
• DL NUMBER - Driver License, Valid and in State plus a satisfactory driving record and access to reliable transportation upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.