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Job Summary
The Patient Scheduler is responsible for securing and communicating pertinent information needed for scheduling patients for surgery, out-patient procedures, and follow up appointments
Reports to:
Job Specific Responsibilities
Daily assignments may include but are not limited to:
• Coordinate with patient and medical staff to determine appropriate timing for scheduling a patient’s procedure
• Schedule patient appointments on the computer then notify patients
• Follow-up with surgeon, anesthesia, and other medical staff partners to ensure all schedules are aligned
• Coordinate surgery slips and room run statistics for up-to-date real time scheduling
• Ensure patient rooms are clean, stocked and ready for use
• Receive and respond to calls, voicemails, and emails from patients and family members within 24 hours
• May be required to escort or direct patients to assigned hospital unit and/or transport patients by wheelchair to patient room.
• Assist with office and other administrative tasks in the assigned department, when needed
• All other related assigned duties
**UMC Cancer Center Patient Schedulers are required to work multiple clinics when needed.
Education and Experience
• High School Diploma or GED
Required Licensures/Certifications/Registrations
N/A
Skills and Abilities
• Demonstrated communication skills, both verbally and in writing. Must be able to speak, read, and write English
• Capable of demonstrating empathy and able to make rational independent judgement calls
• Basic knowledge of medical terminology
• Ability to maintain compliance and confidentiality
Interaction with Other Departments and Other Relationships
interactions with all departments and employees within UMC. Close interactions with physicians and clinic staff dealing with scheduling and certification of patients’ procedures
Physical Capabilities
Work can be sedentary, but may frequently require standing, walking, stooping, pulling, and pushing. Near visual acuity, ability to hear and to speak is required. Should be able to lift up to 25 pounds
Environmental/Working Conditions
Work area is well lighted, and subject to varying indoor temperature changes. The work is performed in a high-risk area for blood borne pathogens.
Direct Reports
NA
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*Request for accommodations in the hire process should be directed to UMC Human Resources.*
