Patient Scheduler

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$18.21 - $22.74

Scheduled Weekly Hours:

40

Position Overview

SUMMARY (Basic Purpose of the Job):

Schedules primary and specialty care appointments accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Updates systems to ensure that scheduling information is accurate and up to date.

MINIMUM REQUIREMENTS:

Education: High school diploma or equivalent.

Experience: Customer service experience having worked in office setting or call center environment preferred. Experience in conducting intakes and/or scheduling patients preferred.

Knowledge and Skills: Strong customer service skills, good communication and organizational skills. Medical Terminology preferred.

Special Training: Basic insurance carrier, pre-certification knowledge, and basic computer skills preferred.

Mental, Behavioral and Emotional Abilities:Ability to deliver excellent customer service. Ability to multi-task in a high volume environment.

Usual Work Day: 8 Hours  

ESSENTIAL FUNCTIONS:

• Answers calls to schedule, cancel and reschedule appointments quickly while minimizing time customers are on hold.
• Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
• Gathers complete patient and appointment information and enters data accurately into system. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Completes documentation timely and accurately. Understands and utilizes the necessary software program(s) to determine eligibility.
• Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
• Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
• Completes and verifies all authorizations in a timely manner.
• Adheres to CH attendance policy as well as interdepartmental policies and procedures.
• Attends all mandatory departmental meetings.
• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequent physical demands include: Sitting

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion

Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease , Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.